How do I fix the error message when I go to print? Acer Swift SF314-42

bmitch
bmitch Member Posts: 1 New User
edited September 2022 in Swift and Spin Series

Every time I go to print something I get a "Printer needs user intervention" message and when I pull up "Printers and scanners" my printer shows "Attention required." This is an HP printer, however, I do not believe the printer is the problem as I can print stuff from my phone with no problem. I've even talked to HP twice about this issue and the last tech directed me to get in touch with Acer. They also told me that my BIOS is in 2021 (which I think is unrelated? I'm unsure what that is). I've tried many things on my own and I'm familiar with a lot of the basic suggestions for fixing this.

Answers

  • billsey
    billsey ACE Posts: 34,944 Trailblazer

    Printer need user intervention should only appear when the printer thinks something is out of wack, like the wrong size paper loaded or trying to print from the wrong tray. What does the printer display on it's screen at that point? It's not an issue with the laptop, but might be with either your printer settings in Windows or in the printer settings in the app you are using.

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