New XB283KKV monitor randomly blacks out in Edge while scrolling

MisouriDave
MisouriDave Member Posts: 2 New User

I have a new Predator XB283KKV monitor. I run a I9 processor w/32gb ram and a Nvidia Geforce RTX 2080 adapter. I run in a dual monitor setup with both monitors running at 3840 x 2160 res. Since purchase, and in Edge, the screen will periodically go all black for 2-3 seconds and then the image comes back. I tried chatting with support and about all they could suggest was "did you power reset". The previous Asus monitor that the Predator replaced did not do this. I simply swapped them out. For the amount of money I paid for this I'm a little disappointed that this too often. I kept the default monitor settings. Any suggestions appreciated.


Answers

  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @MisouriDave

    You can try to reinstall the display drivers to check if that makes any difference.



    NOTE: Make sure to reboot the computer after uninstalling the driver.


    Hope it will help you in some way.

  • MisouriDave
    MisouriDave Member Posts: 2 New User

    Already did that. thanks.