new Battery not working in Acer aspire a315 55g

Rapid7
Rapid7 Member Posts: 6 New User

Hi, I bought a new battery for my laptop, but windows does not detect it property. I have tried the below:

- the old and new battery have the exact same I'd number, voltage, etc

- the charger works properly for the old battery, so it most likely also works for the new one

- disabled fast boot in Windows

- uninstalled battery drivers and restarted, which auto-installed the drivers again

- pressed the pin hole and power button together, while no cables were connected. This is the last thing I tried, and at first the yellow light stays on. Then after a few minutes it starts blinking.

- reinstalled the old battery just to check the laptop port and related stuff, and it works perfectly.

Not sure how to proceed, please help.

I read about a 'safety interlock switch' but I am not sure what it is and how to adjust it.

Answers

  • Rapid7
    Rapid7 Member Posts: 6 New User

    Also, I can not boot the system with the new battery after pressing the pin hole and power button. It keeps turning on and off.

    Before doing this, the computer booted with the new battery, but disconnecting the charger immediately shut down the laptop.

  • Can you check the old battery's wear level with the hwinfo64 program? Also, what is the bios version?

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  • Rapid7
    Rapid7 Member Posts: 6 New User

    my battery wear level is: 61.1%

    my bios version/date is: Insyde Corp. V1.21, 03-Jul-20

  • Can you tell me the model of the new battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Rapid7
    Rapid7 Member Posts: 6 New User

    AC14B18J


    The below picture has both batteries. The one on top is the new one, and bottom is the old Acer original battery.


  • The new battery should work. Can you still change the battery?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)