A515-54-58T0 Keyboard locks up every time after 5 minutes

Thecatman
Thecatman Member Posts: 4 New User
edited September 2022 in Aspire Laptops

I have a one year old Acer Aspire A515 laptop. The keyboard and mouse lock up after about 5 minutes every time I use it, then I have to do a hard reboot. It is very frustrating and makes the laptop almost useless. Any suggestions?

[Thread was edited to add model name to the title]

Answers

  • billsey
    billsey ACE Posts: 34,138 Trailblazer

    First of all, which A515 model do you have? It should be something like A515-xxx-xxxx and the number should be on the same sticker as your SN. If you boot Windows in safe mode, does it still happen? If not then the issue is likely an app or driver that's glitching.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Thecatman
    Thecatman Member Posts: 4 New User

    It's A515-54-58T0. I am having to do a hard restart so have been locked out for 2 hours each time. I am unable to try Safe mode yet.

  • Thecatman
    Thecatman Member Posts: 4 New User

    Safe mode is fine, and the keyboard and mouse still work fine after a couple of hours. Should I uninstall and reinstall the keyboard and mouse drivers? If so, how do I do that?

  • Does your keyboard have Canadian, French or Bulgarian language? There is a version of the bios that fixes some keyboard problem, for these languages.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Thecatman
    Thecatman Member Posts: 4 New User

    Yes, it is Canadian English

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)