Camera and Microphone Array gone after Windows 11 Upgrade! SP513-54N)

CapDom
CapDom Member Posts: 18 Troubleshooter
edited August 2022 in Swift and Spin Series

Why is my camera and microphone array gone after Windows 11 upgrade?

Why is Acer Quick Access Panel not showing much of my Acer Spin 5 functions?

Why is Acer Care Center never shows any update since I bought this Spin 5 (SP513-54N) computer (still same v1.10 Bios version)?

Why is this model in the compatibility list for Windows 11 upgrade if it loses many of its capabilities, no way to use generic Microsoft Update Assistant Tool, and no Windows 11 specific drivers, no way to turn back to original Windows 10 installation etc.?


[Edited the thread to add model name to the title]

Answers

  • JackE
    JackE ACE Posts: 45,080 Trailblazer

    Despite the Microsoft hype and flashing messages urging you to upgrade, your model won't be fully compatible till the Acer OEM Win11 drivers are released, especially the i/o drivers. We users have no way to determine when that will happen so you just have to keep checking the download site for your SP513-54N. like the rest of us. Meanwhile you can run Windows Update to try to auto-update all drivers. If this doesn't resolve the issues, then I recommend that you download and install iobit's Driver Booster freeeware to try to detect and find better Win11 drivers on line.

    There is still a possibility to revert to the Acer OEM factory Win10, if the Win11 hasn't yet affected access to the hidden OEM Win10 recovery partition using the ALT+F10 cold boot factory reset method.

    Jack E/NJ