My NVIDIA Driver is Grey Out and Cannot Install it. Please Help AN517-51

Sere_K

Hello,

I am trying to figure out how to fix my driver problem. Earlier today, Microsoft support tech was helping me with this blue screen crash (windows stop error) and one of her solutions was for me to go to the device manager and uninstall intel and nvidia (in the display adapters) drivers. She said once I restart the computer, it should reinstall again. Problem is that Nvidia geforce gtx 1650 didn't install. Now it is grey out. The Microsoft support tech suggest I reach out to ACER to figure which driver I need to install. I cannot reach out to ACER because I am out of warranty.

My laptop is Acer Nitro AN517-51. I tried to download the driver from product page but I got error saying that nvidia installer cannot continue because the driver is not compatible with this version of windows. I have windows 11.

I do not know what else to do.

[Edited the thread to add model name to the title]

StevenGen

https://community.acer.com/en/discussion/670487/my-nvidia-driver-is-grey-out-and-cannot-install-it-please-help

The best solutions to these graphics drivers (don't rely on windows update or MS as they just give you their general jargon and have no idea of Acer products and drivers) the best is to either use the Display Driver Uninstaller Download version 18.0.5.4 (which I would use as you need to unistall both graphics and audio drivers of NVIDIA for your laptop) but, the latest NVIDIA GTX-1650 driver for Win-10 or 11 which is the same driver GEFORCE GAME READY DRIVER Version: 516.94 WHQL also has an included pre option to uninstall all previous NVIDIA drivers for your GTX-1650 gpu but I don't know if they have an otion for the audio drivers?. Do that and then install driver version 516.94 as that will fix your problems, also install the Intel® Driver & Support Assistant to make sure that your laptop has all the latest Intel graphics, chipset etc drivers for your OS and of course make sure that all windows updates are up to date but don't update to their drivers.

That is how I do things with all NVIDIA and Intel drivers and have done so for many years and never ever had any problems except with a new AN515-56 that has an Intel problematic Bluetooth driver issue in Win-11, which only has a driver problem with a Bluetooth (nor Wi-Fi) driver in Win-11 with the Intel scan but, I use the Acer OEM Bluetooth driver and that works perfectly and 100%.