why has touchscreen stopped responding when trying to swipe up 315-3HT

decobell
decobell Member Posts: 2 New User
edited August 2022 in Chromebooks

My touchscreen isn't swiping up any more. Any idea what the problem is or how to fix it?


[Edited the thread to add model name to the title]

Answers

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    (1) Open Device Manager. Please post a screenshot of Device Manager immediately after it first opens.

    (2) What is your full chromebook model number For example, CB315-3H?

    Jack E/NJ

  • decobell
    decobell Member Posts: 2 New User

    315-3HT.....I can swipe down & left & right, but not up

  • JackE
    JackE ACE Posts: 44,898 Trailblazer

    When was the last time you tried to use a pre-moistened screen wipe like shown below to remove surface oils?



    Jack E/NJ