Unable to reset my windows

System

This discussion was created from comments split from: Please wait while we install a system update.

Ironic12

Hi, J am trying to factory reset my pc, every time I try and attempt this I am confronted with a “please wait while we install a system update” I left it on for hours for no avail. I tryed to hold shift and restart my pc but it bring is me back to the “please wait while we install a system update”. Can anyone hem me!

billsey

It would help a lot to know more about your system. What computer model do you have? Which OS is installed? How much space is there on the drive? Symptoms like that usually mean it doesn't have enough space to install the update...

StevenGen

https://community.acer.com/en/discussion/comment/1141112#Comment_1141112

A factory reset has 2x options which one do you want to do?

1. Keep my files (Removes apps and settings, but keeps your personal settings)
2. Remove everything (Removes all your personal files, apps and settings)

If you don't want to keep personal files best is to do a complete clean install and format the boot drive and start fresh.

If you want to keep personal files, then to fix the error "please wait while we install a system update” do this:

This error and loop is because of a corrupted and failed Windows Updates which causes Windows to fail to start or function.

1) Try whichever method works in this tutorial link to get into Advanced Startup Options to run System Restore or Uninstall Updates button: https://www.tenforums.com/tutorials/2294-advanc....

Easiest is to restart or force shutdown the PC 3 times to force it into Repair Mode.

If you are able to access System Restore or Go Back and it fails, skip to step 3.

2) If necessary borrow another PC and follow the steps in the middle of this download page to create bootable installation media to access the repair options if not accessible by any other method: http://windows.microsoft.com/en-us/windows-10/m.... The bootable media is also the only method that doesn't require the password if you're stuck on that.

Boot media by powering up the PC while pressing the BIOS Boot Menu Key: https://www.sysnative.com/forums/hardware-tutor...

You may need to enter BIOS/UEFI Setup to turn off Fast Boot if it won't allow the Boot Menu key to interrupt starting Windows: https://www.mydigitallife.net/comprehensive-lis...

Choose UEFI version of media if offered, browse to second screen to Repair Your Computer link.

3) Choose Advanced Troubleshoot options to run System Restore, or the new Uninstall Updates button.

If it rolls back then you can hide the Windows Updates until they mature by installing and running immediately the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...

There is a new option after Version 1809 to roll back Windows Updates from the Repair Mode in Option Four here: https://www.tenforums.com/tutorials/5486-uninst...

If this fails try a Startup Repair, or go back to Troubleshoot Options on the previous screen to Reset your PC which will save your files while reinstalling Windows.

4) If that fails you can use the booted media created in Step 2 to Clean Install the latest version which should get you past all difficulties as it has hundreds of thousands of others who have followed the steps in this link and never come back to report another problem: http://answers.microsoft.com/en-us/windows/wiki... The link compiles the best possible install of Windows 10 that will stay that way as long as you stick with the tools and methods given.

There is a step to rescue files from the same bootable media: http://answers.microsoft.com/en-us/windows/wiki...

Make sure during the booted install to follow the illustrated steps to delete all partitions down to Unallocated Space to get it cleanest, then click Next to let it auto-create the needed partitions, format them and begin install - this makes it foolproof.

Then once you're back in Windows 10, you can block the problem Update using one of these methods:

https://www.howtogeek.com/223864/how-to-uninsta...