fingerprint scanner never recognises me

ukmartian
ukmartian Member Posts: 4 New User

Hi , I have a new Acer Aspire 5 windows 11 laptop. I have tried to use the finger print scanner to log in but i cannot get it to recognise me. I have scanned in my prints on 2 fingers successfully but when i try to log on it will say fingerprint not recognised try another finger , it will say the same with another finger and then default to login by pin , to date i have never got it to work despite repeatedly re-installing my prints any ideas please

Answers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    Gently wipe the reader with a soft cloth slightly moistened with rubbing alcohol to help clean oily smudges. Pat dry with clean cloth. Then try scanning again.

    Jack E/NJ

  • ragsak28
    ragsak28 Ally Posts: 677

    Hi @ukmartian

    You can try to deregister the finger print and can try to reregister the finger print again to check if that makes any difference.


    Hope it will help you in some way.