My brand new acer laptop only charges when its off

Rowen0210
Rowen0210 Member Posts: 1 New User

Today, I got my new acer laptop which I ordered for college. This is a brand new laptop but there seems to be a problem with the charger. When I charge the laptop when its turned on, it only charges for a few seconds, and then just stops charging. The laptop does charge without problems when its turned off. What could be the problem?

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,277 Pathfinder

    @Rowen0210 might be a faulty charger. Try to contact the place where you bought the laptop to see if they provide free charger replacement or any warranty repair for the laptop.

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!