Model- AN515-54 touchpad stops working frequently

anmoltalwar009

Hi everyone,

I have acer Nitro 5 laptop, Model- AN515-54

I have windows 11 and facing touchpad issues. Suddenly touchpad stops working. Device Manager shows that I2C HID device is not working showing the error message, "This device cannot start. (Code 10) A request for the HID descriptor failed." Then i have to uninstall the driver reinstall the touchpad drivers and sometimes even reset the bios. I tried to chat with acer multiple times and they say your product is out of warranty and they can't help me. Does ayone have ay suggestions on this issue? This happens frequently and sometimes multiple times a day




( edited the title to add the model name )

JackE

If your touchpad seemed to work OK before installing Win11, I suggest that you download and run Driver Booster or Driver Easy freeware driver tools to see if they can find better Win11 drivers on line.  

ragsak28

Hi @anmoltalwar009

If you have tried to reinstall the drivers and checked with it then you can try to do a reset to check if that makes any difference.

https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11

Check the above link to do a reset.

NOTE: Make sure to backup all the data before the reset.

Hope it will help you in some way.

JackE

If your touchpad seemed to work OK before installing Win11, I suggest that you download and run Driver Booster or Driver Easy freeware driver tools to see if they can find better Win11 drivers on line.

anmoltalwar009

@ragsak i tried reset too but after few days same issues happens

anmoltalwar009

@JackE, I tried both softwares no updates related to touchpad and system updates fro driver it showed i did those too but nothing, still same

JackE

Are you 100% sure the touchpad was working immediately before you changed to Win11?