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Predator Helios 300 sound problem
7assan
Member Posts: 5 Tinkerer
I have acer predator helios 300 PH315-54, By mistake I uninstalled realtek sound driver and then I downloaded and Installed it again from the official acer product drivers.
The sound is working fine but since I downloaded this driver, I can't find Realtek Sound Console anywhere, which doesn't let me choose either I'm plugging a headset, headphones, speakers, or microphone.
I tried a lot of common ways to fix the issue, also tried multiple drivers and all of them came out with the same result. Also, the microphone input doesn't show in the recording devices, I can only see stereo mix and mic array (internal laptop mic), which is the main issue is that windows doesn't understand that I have a combo jack, it translates it as a Speaker output jack.
Please can anyone help me!!P.S. I also tried multiple headphones and came out with the same issue.
The sound is working fine but since I downloaded this driver, I can't find Realtek Sound Console anywhere, which doesn't let me choose either I'm plugging a headset, headphones, speakers, or microphone.
I tried a lot of common ways to fix the issue, also tried multiple drivers and all of them came out with the same result. Also, the microphone input doesn't show in the recording devices, I can only see stereo mix and mic array (internal laptop mic), which is the main issue is that windows doesn't understand that I have a combo jack, it translates it as a Speaker output jack.
Please can anyone help me!!P.S. I also tried multiple headphones and came out with the same issue.
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Tinkerer
I reinstalled windows 10, and got back realtek audio console.
But, whenever I plug in my headphones the microphone doesn't work or show up in sound devices.
( I tried to configure my headphones as headset and headphones, also tried multiple headphones)
Set it to "headset", that's it.
The headset mic is not a separate item.
You can verify that your headset mic is working by lightly tapping your headset mic, the signal meter will jump.
Hi @7assan
You can also try to do a reset to check if that makes any difference.
NOTE: Make sure to backup all the data before the reset.
Hope it will help you in some way.