Connect Acer N19C3 laptop to HP universal docking station for multiple monitors

I have a HP universal docking station that connects to laptops with a USB-C cord. With an HP laptop it provides power, connects to multiple monitors, and connects to a keyboard and mouse, all that are plugged into the universal docking station. My Acer laptop does not have a USB-C slot, but I have an adapter that can plug into the ACER laptop's traditional USB port. None of the devices are found by the Acer laptop when I plug in the universal docking station using the adapter. Is there a setting, driver or some other configuration that would allow me to use the universal docking station with the Acer laptop? It is a model N19C3, manufactured 03/27/2020, running Windows 11 home. Thanks in advance for any assistance with this.

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btcker13

It appears when connected the mouse and keyboard are active, just not the monitors.

billsey

Yes, it likely requires USB-C Alt mode to do video, and without a USB-C port to provide that...

Kfisher9

I am having an issue with my Acer Nitro 5 laptop, and HP docking station. I have installed pretty much every driver i could find. The type C port on my acer does not charge the laptop (which isnt a huge deal) - and the laptop doesnt recognize the docking station at all, monitors or peripherals.

billsey

@Kfisher9 you should probably start a new thread in the Nitro section with your question. You'll get a lot more Nitro people looking at it there. We will definitely need to know which Nitro you have, it should be something like AN5xx-xxx-xxxx and the number is usually on the same sticker as your serial number.

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