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Acer Control Center and Windows 11 issue on TravelMate Spin B311R-32

bluepen61bluepen61 Member Posts: 14

Tinkerer

I upgraded my TravelMate B311R-32 to Windows 11 and then downloaded and installed Acer Control Center. Started ACC and it works fine. Closed it. Then later attempted to open it.  Errored stating it was still initializing.  The only work around was to uninstall, then reinstall ACC.  Is there a fix?

Best Answer

  • bluepen61bluepen61 Member Posts: 14

    Tinkerer

    Answer ✓
    Problem is somewhat solved.  Discovered by error and trial, that ACCstd.exe was not starting when rebooting/restarting Windows 11. It appears to be required before starting ACC.

    I created a shortcut to manually start ACCstd.exe.  Then I can start Acer Control Center (ACCAppLauncher.exe).

FAQ & Answers

  • JackEJackE ACE Posts: 37,443 Trailblazer
    Open Control Panel. Seach 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' Scroll down and uncheck box for fast startup. Shut down Windows normally. Turn it back on. Re-install the app. Don't try to open it yet. Re-start Windows. Then try ACC again.
    Jack E/NJ
  • bluepen61bluepen61 Member Posts: 14

    Tinkerer

    Nope.  Didn't work.  Same error message.
    fwiw, my last windows updates:  KB5015732, 7/25; KB5015882, 7/24; KB5015814, 7/12.
    ACC version:  Acer Control Center_Acer_v4.00.3034_W11x64_A
  • StevenGenStevenGen ACE Posts: 4,040 Pathfinder
    bluepen61 said:
    Nope.  Didn't work.  Same error message.
    fwiw, my last windows updates:  KB5015732, 7/25; KB5015882, 7/24; KB5015814, 7/12.
    ACC version:  Acer Control Center_Acer_v4.00.3034_W11x64_A
    Your TravelMate Spin B311R-32 and the Acer Control Centre Date: 2021/11/18 Version: v4.00.3034 Download is designed for Win-11 and should work 100%, without any problems and also you should NOT be getting the "Initializing" processes!

    You must have some corrupted files within your Win-11 install? Did you do an upgrade from Win-10 to Win-11? Or did you do a "Clean Install"? As the "Clean Install" is the best way to upgrade from Win-10 to 11, as allot of times files (especially software like Acer Control Centre) and other files that was previously installed on Win-10 will have files left over and clash with your Win-11 upgrade giving you problems.

    Do a "Clean Install" and make sure that in the install process you have the HID Event Filter driver and the Serial IOP driver (from the Acer Drivers & Manuals for your TravelMate Spin B311R-32) put both of these drivers on a separate USB drive to install them when asked within the Win-11 clean install process after you have completely formatted the boot drive so that you can continue the Win-11 installation and have the best upgrade from Win-10 to 11.
  • JackEJackE ACE Posts: 37,443 Trailblazer
    >>>Same error message.fwiw, my last windows updates:  KB5015732, 7/25; KB5015882, 7/24; KB5015814, 7/12.
    ACC version:  Acer Control Center_Acer_v4.00.3034_W11x64_A >>>

    >>> Started ACC and it works fine. Closed it. Then later attempted to open it.>>>

    Was later closer 7/12 or 7/24 or 7/25?



    Jack E/NJ
  • bluepen61bluepen61 Member Posts: 14

    Tinkerer

    No, later as in same day to verify that the ACC install was able to start in another Windows 11 instance. 

    I was able to install and run in the same startup instance and it remembers the app's last checkup.  But ACC does not open in the next instance of Windows 11 (shutdown, then start up).  I am going to take a snapshot of the services running, then compare on the next Windows instance to see if one has discontinued running or another suddenly appearing.  Maybe a service is getting turned off on startup.
  • JackEJackE ACE Posts: 37,443 Trailblazer
    Just look at Task Manager's startup tab.
    Jack E/NJ
  • bluepen61bluepen61 Member Posts: 14

    Tinkerer

    Answer ✓
    Problem is somewhat solved.  Discovered by error and trial, that ACCstd.exe was not starting when rebooting/restarting Windows 11. It appears to be required before starting ACC.

    I created a shortcut to manually start ACCstd.exe.  Then I can start Acer Control Center (ACCAppLauncher.exe).
  • JackEJackE ACE Posts: 37,443 Trailblazer
    Good observation. Do you mean ACCstd.exe isn't even listed either as disabled or enabled in Task Manager startup tab?
    Jack E/NJ
  • bluepen61bluepen61 Member Posts: 14

    Tinkerer

    JackE said:
    Good observation. Do you mean ACCstd.exe isn't even listed either as disabled or enabled in Task Manager startup tab?
    ACCstd.exe wasn't listed in the Startup tab nor the Details tab.  After I discovered is should be running, I created a Task in Task Scheduler to start ACCstd.exe at boot/login time.  Thank you for your encouragement.
  • JackEJackE ACE Posts: 37,443 Trailblazer
    That'll do it. :)
    Jack E/NJ
  • billseybillsey ACE Posts: 24,026 Trailblazer
    Hmm, I thought it was only the service (C:\Program Files (x86)\Acer\Care Center\ACCsvc.exe) that needed to be started...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • JackEJackE ACE Posts: 37,443 Trailblazer
    Yeah. On  a different model with a different Acer app, I tried every executable in the app subfolder to see if the app would start since right clicking the app in Windows start menu inconveniently didn't seem to reveal the original file location anymore. None worked. Eventually, I found another subfolder with slightly different Acer app name (Acer Incorporated was part of the name as I recall)  which had another executable that had to be loaded first then got the whole app ball rolling. This sorta reminded me of the seemingly directory structure disorganization and nighmare in the early days of the Linux X-windows. Today's Linux GUIs seem much better organized to find things than where Windows seems to be heading..  
    Jack E/NJ
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