ACER ASPIRE 5 A515 57G Model; One of the USB device has stopped working in 3 weeks since delivery

APrasad
APrasad Member Posts: 1 New User
edited August 2022 in Aspire Laptops
The laptop is only about 3 weeks old...and one of the USB devices on the laptop has stopped working. No disk or mouse or keyboard are getting detected. Suddenly stopped working. The other two USB ports are working fine. Need help to resolve the issue. ACER ASPIRE 5 A515 57G Model

Answers

  • JackE
    JackE ACE Posts: 44,873 Trailblazer
    The USB flat  flexible (FFC) ribbon cable has probably slipped partway out the the USB board connector(A). 10 screws and the bottom cover must be removed to re-seat ribbon cable. Since opening the laptop might affect the warranty, you should arrange for warranty service or ask the vendor for an exchange if the vendor's return merchandise authorization (RMA) period hasn't expired yet. Usually only few weeks.


    Jack E/NJ