Optane H10 32+512gb stopped reading the 512gb part

asdjniude · August 2

The 512GB part stopped getting detected. Any solutions for this?

Image: https://us.v-cdn.net/6029997/uploads/editor/v0/1xzlwdhb4pye.png

JackE · August 2

Please post a phone photo the BIOS Information tab by tapping F2 key on startup.

egydiocoelho · August 2

What is the exact model? Example PH315-52-58VH.

asdjniude · August 2

egydiocoelho said:

What is the exact model? Example PH315-52-58VH.

NXHZ6SP002xxxxxxxxxxxxx

[Edited comment to delete personal or sensitive information]

egydiocoelho · August 2

JackE said:

Please post a phone photo the BIOS Information tab by tapping F2 key on startup.

Check this information tab.

asdjniude · August 3

egydiocoelho said:

JackE said:

Please post a phone photo the BIOS Information tab by tapping F2 key on startup.

Check this information tab.

Here it is.

[Edited comment to delete personal or sensitive information]

JackE · August 3

Your laptop currently seems to be configured as an Intel optane memory enhanced Seagate HDD. This was not one of Intel's better ideas since it's not easily changed to an AHCI mode Seagate HDD that Ubuntu needs to install without re-installing Windows without the optane memory.

Accordingly, since 2.5" 1TB HDDs and SSDs are so cheap these days, I suggest that you remove the optane memory and replace the Seagate HDD drive with a new drive and install a fresh Windows copy on it in normal AHCI mode. Then ubuntu can be installed in dual boot. All the data on your old Seagate drive will still be available as a D : drive by using an inexpensive 2.5" USB-to-HDD adapter (Less than $10 USD). I suggest that a WesternDigital blue series HDD or a much faster SSD be used.

Image: https://us.v-cdn.net/6029997/uploads/editor/ru/fu9g00k8gl9z.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/1l/4u7fdbiknmka.jpg

billsey · August 4

Your Optane isn't a 32+512GB, it's a 32+1TB since your HDD is a 1TB drive. It looks normal to me, though as suggested you'll get overall better performance if you replace the Optane memory with an NVMe SSD and use the 1TB just for data storage.

asdjniude · August 4

billsey said:

Your Optane isn't a 32+512GB, it's a 32+1TB since your HDD is a 1TB drive. It looks normal to me, though as suggested you'll get overall better performance if you replace the Optane memory with an NVMe SSD and use the 1TB just for data storage.

My ssd is a 32+512gb tho, its says so in the label

Image: https://us.v-cdn.net/6029997/uploads/editor/xb/9540r9ev9ar3.jpg

asdjniude · August 4

I also found this in device manager. It says This device cannot start. (Code 10)

An I/O adapter hardware error has occurred.

Image: https://us.v-cdn.net/6029997/uploads/editor/c7/hiphxmh52kxp.png

egydiocoelho · August 4

I advise first backing up your files just in case. This is essential when this type of failure occurs. Then disable fast startup in power options and turn off the computer. Then disassemble the laptop, unplug the power adapter, unplug the lition battery, unplug the optane memory and the hard drive:

Then reconnect the lithium battery, hard disk and optane memory in that order and let me know if the problem persists.

JackE · August 4

>>>My ssd is a 32+512gb tho, its says so in the label>>>

Sorry no, that's not what the label means. It's a 32GB size optane NVME card, It can act as NAND flash memory to enhance the speed of an HDD 512GB or greater. You have a 1TB Seagate HDD that depended on this 32GB optane card to enhance it's speed. Device manager shows a problem with this optane NVME or its controller anyway so you probably shouldn't be using it anymore

Accordingly, since 2.5" 1TB HDDs and SSDs are so cheap these days, I still recommend that you remove the 32GB optane NVME memory card and replace the Seagate HDD drive with a new drive and install a fresh Windows copy on it in normal AHCI mode. Then ubuntu can be installed in dual boot. All the data on your old Seagate drive will still be available as a D : drive by using an inexpensive 2.5" USB-to-HDD adapter (Less than $10 USD). I suggest that a WesternDigital blue series HDD or a much faster SSD be used.

Image: https://us.v-cdn.net/6029997/uploads/editor/ig/nzkkgm84hupt.jpg

billsey · August 6

Actually Jack, on further investigation, the device is pretty much what it says it is. It's supposed to be a 32GB Optane memory to accelerate the access for the 1TB HDD plus a 512GB SSD co-located on the stick. Two channels of PCIe are allocated for each device and they share the bus. That means it's a somewhat slower solution, but Intel thought it'd be popular. As far as I can see it was only available to OEMs originally but can now be found on venues like Amazon.

@asdjniude code 10 doesn't tell us much, other than it's not working. A remove/reinstall might help if there's a corrosion issue on the M.2 socket. If it doesn't then likely the SSD side of the card has failed.

The best fix in terms of overall performance and capacity is to junk it, put an x4 NVMe drive in it's place and potentially replace the HDD with a SSD as well. I am somewhat surprised they setup the system with the OS on the HDD in first place, normally you want that on the fastest device, which would have been the SSD portion of the Optane card.

JackE · August 6

billsey

I think you're right. Intel apparently combined one of their bad ideas with a normal NVME. What innovation! I also think it was set up only as a 32GB optane HDD enhancer. The 512GB part unused. For whatever reason --- probably due to the bad idea part --- it's apparently toast.