I factory reset my nitro 5 laptop but it’s stuck on 5%

BummyNitro5
BummyNitro5 Member Posts: 2 New User
I have a nitro 5 that’s been running slow so I decided to do a factory reset. It shut down and restarted like it’s supposed to. But now it’s stuck on the black start up screen with green acer logo and beneath Says “resetting pc 5%”… it’s been 4 hours and still stuck on the same screen at 5%. Is this normal? What should I do if not. I am desperate as this is my only computer I used to work and can not afford another at the moment so any help is greatly appreciated. Thank you 

Answers

  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @BummyNitro5

    No it is not normal actually it is stuck in that page. So you can try to turn off the laptop and can try to turn it on back again and you can try to do the reset.

    Hope it will help you in some way.