acers aspire a315-35 keyboard and touchpad not working

omardahy33

hi there 
suddenly my laptop keyboard and touch stop working but the power button still working i cant use the laptop without conect ausb mouse and keyboard i try every thing also i try keyboard and laptop of asimilar laptop it doesnot work

JackE

Please post a screenshot of Device Manager if possible.

William_mk2

@omardahy33

Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

After disabling and enabling the touchpad check how it is working.. 

If it is still not working 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers - Install the i/o drivers first and then install the touch pad driver 

Regarding keyboard issue.. 

Try windows x 

go to device manager 

expand keyboard 

right click on keyboard driver - uninstall 

Restart the computer 

It should work fine.. 

StevenGen

omardahy33 said:

hi there 
suddenly my laptop keyboard and touch stop working but the power button still working i cant use the laptop without conect ausb mouse and keyboard i try every thing also i try keyboard and laptop of asimilar laptop it doesnot work

Just as addition to all the solutions above, check the cables that connection to the motherboard if they are damaged or lose and if they are making 100% contact, as having the keyboard/touchpad suddenly not working is an issue with either the hardware of the keyboard/touchpad, a connection to the mobo or the actual mobo has issues in sensing the keyboard/touchpad. Also connecting any other keyboard/touchpad from another model unless its the exact A5315-35 laptop model will not work and it means nothing. Is the USB mouse and external USB keyboard working? As with the keyboard/touchpad the only way to know if its a hardware issue is to actually test your keyboard/touchpad on another A315-35 laptop

Btw, I've had a problem with an Aspire touchpad and nothing fixed it except when I replaced the actual touchpad hardware module. Your replacement option (if you want to spend the money?) and take a gamble? Is to buy these components new from eBay, Amazon etc as the actual OEM Aspire A315-35 POINT DEVICE on eBay is USD $25 and the OEM keyboard is about USD $47, also these components can be replaced very easily. 

omardahy33

William_mk2 said:

@omardahy33

Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

After disabling and enabling the touchpad check how it is working.. 

If it is still not working 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers - Install the i/o drivers first and then install the touch pad driver 

Regarding keyboard issue.. 

Try windows x 

go to device manager 

expand keyboard 

right click on keyboard driver - uninstall 

Restart the computer 

It should work fine.. 

it didnot work with me

omardahy33

StevenGen said:

omardahy33 said:

hi there 
suddenly my laptop keyboard and touch stop working but the power button still working i cant use the laptop without conect ausb mouse and keyboard i try every thing also i try keyboard and laptop of asimilar laptop it doesnot work

Just as addition to all the solutions above, check the cables that connection to the motherboard if they are damaged or lose and if they are making 100% contact, as having the keyboard/touchpad suddenly not working is an issue with either the hardware of the keyboard/touchpad, a connection to the mobo or the actual mobo has issues in sensing the keyboard/touchpad. Also connecting any other keyboard/touchpad from another model unless its the exact A5315-35 laptop model will not work and it means nothing. Is the USB mouse and external USB keyboard working? As with the keyboard/touchpad the only way to know if its a hardware issue is to actually test your keyboard/touchpad on another A315-35 laptop

Btw, I've had a problem with an Aspire touchpad and nothing fixed it except when I replaced the actual touchpad hardware module. Your replacement option (if you want to spend the money?) and take a gamble? Is to buy these components new from eBay, Amazon etc as the actual OEM Aspire A315-35 POINT DEVICE on eBay is USD $25 and the OEM keyboard is about USD $47, also these components can be replaced very easily. 

it's the same laptop with same model same specs and it does not work

omardahy33

omardahy33 said:

hi there 
suddenly my laptop keyboard and touch stop working but the power button still working i cant use the laptop without conect ausb mouse and keyboard i try every thing also i try keyboard and laptop of asimilar laptop it doesnot work

this is a new win 10 version

JackE

Did you manually expand these the keyboard and mice folders or were they automatically expanded when you opened Device Manager?