Service related concerns laptop spin 5

MikeCo

I have a laptop spin 5 that was bought 2017, my laptop is working fine except i noticed lately that the rubber part of the monitor starts to peel off. I got in touch with Acer here in the the Philppines and they verified the serial number but I was informed that the model has no parts available and that if ever I need to service it parts availability will be undefinite, that means it might take forever to get the part.  My question is, since this is an old unit, as according to your service center, that means if it gets broken I will throw it out the window and buy an new one? It this is so, then what is the purpose of the service centers? To service only new ones?

(edited the title to add model name )

billsey

Most of what service centers do is warranty work and repairing physical damage to newer units. Typically the expense of repairing an old system is too close to the replacement cost. What specifically is going wrong with yours? Is it a cosmetic or functional issue? Can you show us a picture?

William_mk2

MikeCo

I understand you say "I have a laptop spin 5 that was bought 2017, my laptop is working fine except i noticed lately that the rubber part of the monitor starts to peel off"

Based on your communication, it looks like you are facing a hardware issue.   

I understand your computer is out of warranty.     Please take it to a local store.    Since they are servicing lot of computers they might be having the part that needs to be replaced.  

I am really sorry for the inconvenience which is caused to you. 

If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

If it is out of warranty, please contact local store 

Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.