Predator Laptop just stopped working. PT315-51-594J (Predator Triton 300) What should I do?

lcs03
lcs03 Member Posts: 5 New User
edited July 2022 in Predator Laptops
My Acer Predator Laptop just stopped working. PT315-51-594J (Predator Triton 300). I am just watching a series until it closes all the tabs and shuts down. I can't open it anymore even the charger is plugged in. I have not registered for my warranty since I didn't know that it is needed, also I cannot find my original receipt. I purchased it August 2020.

{Thread was edited to add model name to the title}

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Standard warranty is one year so it's probably not covered anymore. Try this

    (1) Unplug charger
    (2) Press and hold power button for 15 seconds
    (3) Plug charge back in.
    (4) Wait for battery charge LED to light up or blink orange color then change to steady blue color. This may take several hours
    (5) Try to turn machine on again only after battery LED turns steady blue color



    Jack E/NJ

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  • lcs03
    lcs03 Member Posts: 5 New User
    there is no pinhole on my laptop :(
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    No pinhole on this model.

    Jack E/NJ

  • lcs03
    lcs03 Member Posts: 5 New User
    JackE said:
    Standard warranty is one year so it's probably not covered anymore. Try this

    (1) Unplug charger
    (2) Press and hold power button for 15 seconds
    (3) Plug charge back in.
    (4) Wait for battery charge LED to light up or blink orange color then change to steady blue color. This may take several hours
    (5) Try to turn machine on again only after battery LED turns steady blue color



    Hello! it doesn't change anything :( It was 11 hours already and it doesn't change anything :(
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Wait 24hrs. If still no light you probably need first check that charger plug is 19volts DC with a multimeter. If charger is OK, then you probably need to buy a new  battery.

    Jack E/NJ