Acer Nitro 5 stop code 0xc00021a

ZeXa
ZeXa Member Posts: 4 New User
I recently bought this computer 5 months ago and I didn't have this issue with the other one but now I'm constantly getting hit with the same error message and now it's trying to repair errors to no avail. This is like my last option and I came here hoping for help

Answers

  • ragsak28
    ragsak28 Ally Posts: 677
    Hi @ZeXa

    You can try to do BIOS reset to check if that makes any difference.

    How do I reset my BIOS/UEFI to default settings?
    1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
    2. Power on the system. Enter the BIOS.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.
    If that didn't work then you can try to do a reset to check if that makes any difference.

    https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11

    Check the above link to do a reset.

    NOTE: Make sure to backup all the data before the reset.

    Hope it will help you in some way.
  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    >>>it's trying to repair errors>>>

    Please post a phone photo of the BIOS Information tab.

    Jack E/NJ

  • ZeXa
    ZeXa Member Posts: 4 New User
    It gives this bubble then goes to the other options like resetting the computer and what not.
  • ZeXa
    ZeXa Member Posts: 4 New User
    ragsak28 said:
    Hi @ZeXa

    You can try to do BIOS reset to check if that makes any difference.

    How do I reset my BIOS/UEFI to default settings?
    1. Press and hold the power button for 10 seconds, or until your system shuts completely down.
    2. Power on the system. Enter the BIOS.
    3. Press F9 and then Enter to load the default configuration.
    4. Press F10 and then Enter to save and exit.
    If that didn't work then you can try to do a reset to check if that makes any difference.

    https://support.microsoft.com/en-us/windows/recovery-options-in-windows-31ce2444-7de3-818c-d626-e3b5a3024da5#WindowsVersion=Windows_11

    Check the above link to do a reset.

    NOTE: Make sure to backup all the data before the reset.

    Hope it will help you in some way.
    I get redirected back to the Windows Boot Manager and I am unable to reset the computer. It tells me "There was a problem resetting your PC"
  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    (1) Press and hold power button till laptop shuts off
    (2) Turn it back on and IMMEDIATELY start tapping the F2 key
    (3) The BIOS Information tab should appear
    (4) Please post a phone photo of the BIOS Information tab if possible

    Jack E/NJ

  • ZeXa
    ZeXa Member Posts: 4 New User
    edited July 2022
    JackE said:
    (1) Press and hold power button till laptop shuts off
    (2) Turn it back on and IMMEDIATELY start tapping the F2 key
    (3) The BIOS Information tab should appear
    (4) Please post a phone photo of the BIOS Information tab if possible
    This is all that I see when I boot it up.

    { Edited the content to hide sensitive information }