I have an acer nitro an515-55 and the screen keeps turning black.

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daatboye
daatboye Member Posts: 22

Tinkerer

Sometimes my laptop screen turns black and it won't turn back on unless I turn it off completely then it takes a while to turn back on and says it cant access a necessary device (or something similar). I can fix this by going into the bios and switching the boot drive to another one (which there are two) and if I save and restart my computer is back to normal. I have no idea why this happens except for the fact that it usually happens when my computer is very hot. I have one extra ssd and m.2 drive installed. 
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Answers

  • JackE
    JackE ACE Posts: 44,587 Trailblazer
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    Please post a phone photo of  the BIOS INFORMATION & BOOT tabs if possible.

    Jack E/NJ

  • daatboye
    daatboye Member Posts: 22

    Tinkerer

    edited July 2022
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    JackE
    said:
    Please post a phone photo of  the BIOS INFORMATION & BOOT tabs if possible.

    {Edited the content to hide sensitive information}
             
  • JackE
    JackE ACE Posts: 44,587 Trailblazer
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    Sorry I can only read the attached BIOS Information tab image. The attached Boot tab files are too blurry to read.

    Jack E/NJ

  • daatboye
    daatboye Member Posts: 22

    Tinkerer

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    JackE said:
    Sorry I can only read the attached BIOS Information tab image. The attached Boot tab files are too blurry to read.
                       
  • JackE
    JackE ACE Posts: 44,587 Trailblazer
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    >>>I have no idea why this happens except for the fact that it usually happens when my computer is very hot. >>>

    I think switching boot drives is just an artifact of the machine cooling down. I think if you waited a few extra minutes before turning it back on, it would be normal again without switching boot drives

    Jack E/NJ

  • daatboye
    daatboye Member Posts: 22

    Tinkerer

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    JackE said:
    >>>I have no idea why this happens except for the fact that it usually happens when my computer is very hot. >>>

    I think switching boot drives is just an artifact of the machine cooling down. I think if you waited a few extra minutes before turning it back on, it would be normal again without switching boot drives
    It’s gotten worse and last time it happened it was normal temp and I can’t turn it on anymore. Got a vid https://m.youtube.com/watch?v=qc3F52_5QX0
  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    daatboye

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • daatboye
    daatboye Member Posts: 22

    Tinkerer

    Options
    daatboye

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Whenever I turn on the computer the indicator light goes on for a few seconds then turns off 
  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
    Options
    daatboye

    There are two indicators, one for charger or power cable  ( battery indicator ) and the other for the power  ( turning on the computer ) .    I think you are informing about the power indicator. 


    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    If you are still not able to turn on the computer and if you still see a complete black screen..


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,587 Trailblazer
    Options
    >>>I can’t turn it on anymore>>>

    Is the machine still within the original warranty period?

    Jack E/NJ

  • Commodore_1995#
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    I think fast startup can interfere with machine startup. Try disabling fast startup in windows power options and restart. Then change the order and do the same procedure on windows installed on the other ssd. Now, why are there two windows installed? Have you tried to clone from one ssd to the other? This could also be causing this problem at system startup.

    If the problem continues to occur, I would advise erasing all partitions from all ssds, until you run out of unallocated space and reinstall windows.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • daatboye
    daatboye Member Posts: 22

    Tinkerer

    Options
    daatboye

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Finally got it turned on, when I tried the thing in the bios it still didn’t work
  • daatboye
    daatboye Member Posts: 22

    Tinkerer

    Options
    Btw the error code is 0xc0000225
  • daatboye
    daatboye Member Posts: 22

    Tinkerer

    Options
    daatboye

    There are two indicators, one for charger or power cable  ( battery indicator ) and the other for the power  ( turning on the computer ) .    I think you are informing about the power indicator. 


    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    If you are still not able to turn on the computer and if you still see a complete black screen..


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.


    Do you know what the verification code is for submitting a self service request is?
  • JackE
    JackE ACE Posts: 44,587 Trailblazer
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    Is the machine still within the original warranty period?

    Jack E/NJ

  • daatboye
    daatboye Member Posts: 22

    Tinkerer

    Options
    JackE said:
    Is the machine still within the original warranty period?
    no           
  • JackE
    JackE ACE Posts: 44,587 Trailblazer
    Options
    >>>Do you know what the verification code is for submitting a self service request is? >>>

    Since it's no longer under warranty, I suggest that you first take the machine to a local laptop repair shop for an evaluation and estimated repair cost. This is often more practical than self-service. However, a code usually isn't needed to create a new service request but only to check on a previously created service request. If you have created the request yet, then you have probably clicked on the wrong button

    Jack E/NJ

  • daatboye
    daatboye Member Posts: 22

    Tinkerer

    Options
    May have found the problem...
  • daatboye
    daatboye Member Posts: 22

    Tinkerer

    Options
    daatboye said:
    May have found the problem...
    just reformatted the entire thing, hopefully that worked, will update if it didn't
  • Commodore_1995#
    Options
    Does the black screen issue still occur?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)