Acer nitro 5 adapter heating

Preetish
Preetish Member Posts: 1 New User
edited June 2022 in Nitro Gaming
I have purchased acer nitro 5 which is a gaming laptop and when i play games without plugging my charger the temp goes to max around 80°C but as soon as i plug the charger my laptop turns out to be a oven and that's ok coz I'm playing but the chargee adapter also gets heated so much which makes me feel tensed and then i have to shut it down i have a year Warranty and have filed a case 7 times but still nothing is changed.pls help me out with answers or is there a policy through which i can get a new laptop in exchange coz I'm fed up

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    Preetish

    I understand that your charger adapter also gets overheated.  

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.


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