Battery proplem AN517-54

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Ereda
Ereda Member Posts: 3 New User
edited June 2022 in Nitro Gaming
I just bought an acer AN517-54 and as soon as i unplugged the charger it turned off how can i fix this?

(Thread was edited to add model name to the title)

Best Answer

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Answer ✓
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    >>>I just bought an acer AN517-54>>>tt didn’t work >>>it has been almost twelve hours and the led is still red >>>>

    Immediately return the laptop to the vendor as defective for a refund or exchange.  Do this before the vendor's return merchandise authorization (RMA) period expires. Usually only a few weeks. After that, Acer warranty service must be used which takes longer.

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    >>>I just bought an acer AN517-54 >>>

    A new laptop should be plugged into the charger and NOT turned on until the battery charge LED has turned from steady orange to steady blue. This may take several hours.

    So shut the laptop off. Plug in the charger. Then wait for the battery charge LED to turn steady blue.

    Jack E/NJ

  • Ereda
    Ereda Member Posts: 3 New User
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    JackE said:
    >>>I just bought an acer AN517-54 >>>

    A new laptop should be plugged into the charger and NOT turned on until the battery charge LED has turned from steady orange to steady blue. This may take several hours.

    So shut the laptop off. Plug in the charger. Then wait for the battery charge LED to turn steady blue.

    It didn’t work 
    it has been almost twelve hours and the led is still red
  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
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    @Ereda

    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     
    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    >>>I just bought an acer AN517-54>>>tt didn’t work >>>it has been almost twelve hours and the led is still red >>>>

    Immediately return the laptop to the vendor as defective for a refund or exchange.  Do this before the vendor's return merchandise authorization (RMA) period expires. Usually only a few weeks. After that, Acer warranty service must be used which takes longer.

    Jack E/NJ

  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,716 Trailblazer
    edited June 2022
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    Does your notebook only turn on on battery power when the power adapter is not connected?


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  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    >>>as soon as i unplugged the charger it turned off how can i fix this?>>>

    >>>I just bought an acer AN517-54>>>tt didn’t work >>>it has been almost twelve hours and the led is still red >>>>

    Immediately return the laptop to the vendor as defective for a refund or exchange.  Do this before the vendor's return merchandise authorization (RMA) period expires. Usually only a few weeks. After that, Acer warranty service must be used which takes longer.


    Jack E/NJ

  • Ereda
    Ereda Member Posts: 3 New User
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    Does your notebook only turn on on battery power when the power adapter is not connected?


    No it wont turn on on battery
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Answer ✓
    Options
    >>>I just bought an acer AN517-54>>>tt didn’t work >>>it has been almost twelve hours and the led is still red >>>>

    Immediately return the laptop to the vendor as defective for a refund or exchange.  Do this before the vendor's return merchandise authorization (RMA) period expires. Usually only a few weeks. After that, Acer warranty service must be used which takes longer.

    Jack E/NJ