Acer Repair Issues AN515-57-73PW

Not sure where the relevant category lies for this issue, but had to ask, has anyone else had the same issues with Acer Repair? I've been sent back my laptop faulty on three occasions where the screen has been incorrectly fitted, I have to keep sending the laptop back, where it is returned but was fixed a tiny bit, the rest seems to have just been left, and no care for attention applied, images attached. By incorrectly fitted I'm talking about the black bars on the left and bottom of the screen the top-hand side of the screen and the right-hand side of the screen is fine, although the right-hand side of the screen over stretches and I can make the cursor completely invisible off the screen. I've checked resolution settings and all sorts, this issue only started occurring when Acer replaced my screen after it was faulty in the first instance. I've contacted support again, however not open till Monday, and I only wish to imagine if anyone else has experienced this issue with their repair service.

(Thread was edited to add model name to the title)

Image: https://us.v-cdn.net/6029997/uploads/editor/dd/7r8fwgeevpiy.jpg

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Commodore_1995#

What is the exact model? Example an515-55-58vh.

James04832

AN515-57-73PW is the model number

William_mk2

James04832

I am really sorry for the inconvenience.

We need to determine whether it is a hardware or software issue.. Turn off the computer. Tap f2 while turning on the computer. It will go to bios. Please stay on the bios screen for 30 mins. If the display is looking good on bios then it is a software issue. If the display is not looking good on the bios screen then it is a hardware issue.

If it is a software issue try the following the steps..

Try windows x

go to device manager

expand display adapter

right click on display driver - uninstall

Restart the computer

It should work fine..

If it is still not working

Uninstall the display adapter from device manager

Don’t restart the computer.

Go to support.acer.com

chose your country

type snid or chose your model

go to drivers

Install the display driver

It should work fine

If you are facing the same issue on bios, then it is a hardware issue. Please contact the service center.

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country. On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. For the parts which are not available on Acer store, you have to contact local store.

James04832

William_mk2 said:

James04832

I am really sorry for the inconvenience.

We need to determine whether it is a hardware or software issue.. Turn off the computer. Tap f2 while turning on the computer. It will go to bios. Please stay on the bios screen for 30 mins. If the display is looking good on bios then it is a software issue. If the display is not looking good on the bios screen then it is a hardware issue.

If it is a software issue try the following the steps..

Try windows x
go to device manager
expand display adapter
right click on display driver - uninstall
Restart the computer

It should work fine..

If it is still not working
Uninstall the display adapter from device manager
Don’t restart the computer.
Go to support.acer.com
chose your country
type snid or chose your model
go to drivers
Install the display driver

It should work fine

If you are facing the same issue on bios, then it is a hardware issue. Please contact the service center.

If your laptop is in warranty you can contact the warranty dept. Go to the website support.acer.com - chose your country. On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept.

If it is out of warranty, please contact local store or

Go to the website support.acer.com - chose your country. On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.

Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop. You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store. For the parts which are not available on Acer store, you have to contact local store.

Thanks William,

Unfortunately I've tried this and the same result applies, I had already checked if this was a hardware issue, it is not however, just a lazy repair by the Service Centre, it is still within warranty, however Acer will not respond to me currently, this is disappointing to see from a company, and I do not seem to be the first individual to be experiencing these issues.