Acer Repair Issues AN515-57-73PW

James04832
James04832 Member Posts: 3 New User
edited June 2022 in Nitro Gaming
Not sure where the relevant category lies for this issue, but had to ask, has anyone else had the same issues with Acer Repair? I've been sent back my laptop faulty on three occasions where the screen has been incorrectly fitted, I have to keep sending the laptop back, where it is returned but was fixed a tiny bit, the rest seems to have just been left, and no care for attention applied, images attached. By incorrectly fitted I'm talking about the black bars on the left and bottom of the screen the top-hand side of the screen and the right-hand side of the screen is fine, although the right-hand side of the screen over stretches and I can make the cursor completely invisible off the screen. I've checked resolution settings and all sorts, this issue only started occurring when Acer replaced my screen after it was faulty in the first instance. I've contacted support again, however not open till Monday, and I only wish to imagine if anyone else has experienced this issue with their repair service. 

(Thread was edited to add model name to the title)




Answers

  • What is the exact model? Example an515-55-58vh.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • James04832
    James04832 Member Posts: 3 New User
    edited June 2022

    AN515-57-73PW is the model number

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    James04832

    I am really sorry for the inconvenience. 

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.  Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

    If it is a software issue try the following the steps..

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

    It should work fine


    If you are facing the same issue on bios, then it is a hardware issue.   Please contact the service center. 


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • James04832
    James04832 Member Posts: 3 New User
    edited June 2022
    James04832

    I am really sorry for the inconvenience. 

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.  Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

    If it is a software issue try the following the steps..

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

    It should work fine


    If you are facing the same issue on bios, then it is a hardware issue.   Please contact the service center. 


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.



    Thanks William,

    Unfortunately I've tried this and the same result applies, I had already checked if this was a hardware issue, it is not however, just a lazy repair by the Service Centre, it is still within warranty, however Acer will not respond to me currently, this is disappointing to see from a company, and I do not seem to be the first individual to be experiencing these issues.


  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)