Acer Chromebox CXI3-UA91 audio problem

CLee
CLee Member Posts: 10

Tinkerer

edited June 2022 in Chromebooks
I have been using this chromebox  connected to a TV for  1 1/2 years and it works fine.

Few weeks ago after an OS update the chromebox started to have  audio problem:

Quite suddenly voice messages won't play  and videos (from chrome browser) won't play unless you mute the audio.  You have to reboot to fix the problem and soon the same thing happens again.
It has been going on for a few weeks now and surprisingly the most recent os update does not fix the problem.

Answers

  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon
    Hi @ CLee

    1. At the bottom right, select the time.
    2. Next to the volume slider, select Audio settings .
    3. Under “Input,” drag the microphone slider left or right.
  • CLee
    CLee Member Posts: 10

    Tinkerer

    Hi Jeyam,

    In Audio settings I only have "output" which is to my TV, I don't have "Input" field.

    Just curious----the problem is with playing audio recording or video with audio sound, why touch the microphone slider...
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    CLee


    In audio settings, output is the most important option.   It allows us to chose external speakers, headset  or any other output devices.    Don't worry about the slider. 

    Try to do a chrome reset on your chromebook   
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Close the chrome and open it  It should work fine.. 

    If it is still not working.. 

    We need to do a power wash on your chrome book.  
    Restart the chromebook.
    On the login screen please don’t type the password.
    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once
    It will show “Reset this pc”
    Click on power wash and continue.. 
    Please understand it will clear the local and user settings.. 
    Please complete the final setup.. 
    Connnect to wifi and type the wifi password
    Login to chromebook with your regular password
    It should work fine ..

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