My Predator Helios PH517-52 (Intel i9 11th gen with "Powergem") died after 6 months, and went off last week to "Currys" in the UK for repair under warranty. Had a phone call from their technician this morning who explained mainboard mosfet had died, so new mainboard ordered and fitted... BUT when I asked about "PowerGem" had no idea, saying nothing came with the replacement board.
Is the "PowerGem" bonded to the CPU on new board or is it a separate part they needed to order but haven't?
Have I the right to insist "PowerGem" included in the repair?