CB315-3H Can't Sign In?

Jetski2

I've just purchased my first Chromebook yesterday. CB315-3H. I just can't sign into my account? I can only use the Chromebook with being a guest? When I first turned on the new Chromebook it's says Networks Not Available although I have signed into my router no problem but I can never get passed this stage without signing in as a guest which isn't ideal? Any help would be most appreciated! 

(Thread was edited to add model name to the title)

billsey

It sounds as if the network isn't coming up, so it can't get to Google's servers to authenticate your session. Since you haven't already signed in it can't use cached credentials for you login. Can you try a different network?

kmannis

It is in the wireless card. And then they want you to sent it to them. Going thru the same issue. I don't have a month to wait to get this thing back. Bought it for business and what a mistake.