AN515-56-58EE turning itself off after a very short idling time and does not turn back on again

Zoulicon
Zoulicon Member Posts: 3 New User
Hello, I bought this nitro approximately a month ago, it’s been doing fine but today I closed it to have dinner (didn’t shut it down or anything, just closed the screen), after I finish dinner it wouldn’t turn on again. From closing the screen to coming back from dinner only took about 6-8min.
I tried to turn it on and whenever I press the power button, the blue light shines for about 5 seconds then turns off, screen is pitch black during the process, no acer logo or anything is shown.
There are some other problems as well like I set my laptop to stay on no matter what but it keeps shutting itself down after like 2min of closing its screen. I tried other settings as well where if the laptop is idle for 10 min it shut itself down, but it didn’t work as well, it just shuts itself down after 2min of not using it (screen shut). But the main problem right now is that I cannot turn on my laptop, tried resetting the battery by holding the power button for 20 seconds, it didn’t work. It’s just that whenever I press the power button, the blue light shines for 5 seconds then turns off. What do I do man what is this?

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,692 Pathfinder
    @Zoulicon do you get any blue screen of death before it shuts itself down? It is better to contact the place that you have bought from for warranty if it doesn't expired yet.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Zoulicon
    Zoulicon Member Posts: 3 New User
    AnhEZ28 said:
    @Zoulicon do you get any blue screen of death before it shuts itself down? It is better to contact the place that you have bought from for warranty if it doesn't expired yet.
    Yeah a few blue screens before that. I have contacted acer. Thanks for that
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,692 Pathfinder
    @Zoulicon yep, contact Acer first to see if they provide any troubleshooting or warranty repair for it.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!