Tablet, model A3-A40 . After an update it is frozen

Mitko1980Mitko1980 Member Posts: 6 New User
edited June 15 in Tablets
Hello guys, please, if you can help with my Acer Iconia Tablet, model A6002. After an update it is frozen now on Acer logo, I have several times resetting it to its factory settings, but unfortunately it stays the same, its display is not moving any further then the Acer logo. Thank you so much. 





[Edited comment to delete personal information]
[Title edited to add the name of the product]

FAQ & Answers

  • JackEJackE ACE Posts: 37,390 Trailblazer
    Have you tried pressing power button for 5 seconds till tablet is completely. Then wait a few minutes and try to turn it on again?
    Jack E/NJ
  • billseybillsey ACE Posts: 24,025 Trailblazer
    Try using the A3-A40 model number shown on your tablet along with the latest OS version on Acer's support site to reinstall. If the drive has failed it may not be recoverable.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mitko1980Mitko1980 Member Posts: 6 New User
    JackE said:
    Have you tried pressing power button for 5 seconds till tablet is completely. Then wait a few minutes and try to turn it on again?
    Yes several times but logo’s still frozen
  • Mitko1980Mitko1980 Member Posts: 6 New User
    billsey said:
    Try using the A3-A40 model number shown on your tablet along with the latest OS version on Acer's support site to reinstall. If the drive has failed it may not be recoverable.
    Basically, if the driver has failed, it is not going to be recoverable, even if I follow the Acer’s support to reinstall it?
    Thank you. 
  • Isaac220Isaac220 Member Posts: 2 New User
    Maybe you need to visit one of the stores where you bought? And then the specialists can see what the problem is.
  • Mitko1980Mitko1980 Member Posts: 6 New User
    Isaac220 said:
    Maybe you need to visit one of the stores where you bought? And then the specialists can see what the problem is.
    It is 5 years old, but it isn’t used much, and after an update when I just switched it on, it collapsed. The shop i bought it doesn’t offer repair, I must go somewhere else
  • JackEJackE ACE Posts: 37,390 Trailblazer
    >>>After an update>>>

    What update?
    Jack E/NJ
  • billseybillsey ACE Posts: 24,025 Trailblazer
    Yes, if the drive has failed there is no cost effective recovery. The drive is a chip that is soldered to the motherboard, and a replacement motherboard is going to be too expensive to be viable.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mitko1980Mitko1980 Member Posts: 6 New User
    billsey said:
    Yes, if the drive has failed there is no cost effective recovery. The drive is a chip that is soldered to the motherboard, and a replacement motherboard is going to be too expensive to be viable.
    Thank you so much for your answer. 
    I need to ask you, if I try to use the Acer’s support website to reinstall it, are there any instructions, or something that I can use as a guide to implement that procedure?

  • Mitko1980Mitko1980 Member Posts: 6 New User
    JackE said:
    >>>After an update>>>

    What update?
    I didn’t pay much attention what the exact update was about, and that may be was my biggest mistake, but it was related to the android system 
  • JackEJackE ACE Posts: 37,390 Trailblazer
    If you haven't done so already, try the suggestions in this link..

    Jack E/NJ
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