Predator Helios 300 PH315-52 Display Problem

Hi guys,

Just couple of days back I bought a SSD to Upgrade My Helios 300 PH315-52 and I guess Display is Fine before the upgrading SSD, In that case Today I Removed the Back Cover and Added a New SSD and Booted the Device and had some issue with RST initially after upgrading the SSD but after resetting the BIOS everything is fixed,

Then after booting to Windows I noticed Purple hue on every corner of the display. I don't know when it's appeared, Maybe I had that on display before I upgrading the SSD or Else it Appeared after Upgrading the SSD, I don't know how it's came,

Anyone has idea on what the issue is, is it related to Display itself or Drivers Issue or Anything Else. here's Some Images of the Issue

Accepted answers

Commodore_1995#

If this problem appeared after the Acer technician cleaned the fans and replaced the thermal paste, it would be worth contacting technical support again. It is very likely that it is a problem with the display.

All comments

Aathif_Mahir

Image: https://us.v-cdn.net/6029997/uploads/editor/7v/mp36sqom8gsp.jpg

These are images of top corners

Aathif_Mahir

Extra Context on Above Information, I indeed Cleaned the Fans by Removing Both of them from Helios 300 during the SSD Upgrade

Commodore_1995#

Did you disconnect the battery before performing the procedures? Does the display issue also appear in the bios?

Aathif_Mahir

egydiocoelho said:

Did you disconnect the battery before performing the procedures? Does the display issue also appear in the bios?

Yes, I did disconnected the battery before the procedure, Yeah the display issue appears on BIOS too

Aathif_Mahir

Here's What I have saw while doing lots of things fix the problem,

I tried removing Intel Display Driver, doing that I saw a decrease in the amount of purple hue that appeared in the corner of the display but after reboot it came back as same amount of purple hue,

And also I tried changing the refresh rate from 144hz to 60hz, doing that also made some difference like switching 60hz made the purple hue worse and appeared more in the corner, likewise the hue doesn't fixed into those corner always, there's difference during above procedures

@egydiocoelho and others

Aathif_Mahir

I have plugged into an External Display, There's no purple hue in the external display and the hue only appears on laptop display.

But there's a catch as well, the thing is External Display Connects Directly Nvidia graphics instead of Intel. Still not sure what's the issue is

Here's a video on the issue

https://drive.google.com/file/d/1phdZ6v89NNmr8Wd35DSRG27SCw8CCm7K/view?usp=drivesdk

Commodore_1995#

I think it's a display problem. What happens when you disconnect the battery and then disconnect the edp cable?

Aathif_Mahir

egydiocoelho said:

I think it's a display problem. What happens when you disconnect the battery and then disconnect the edp cable?

I didn't tried that but is the edp cable is in the back of the motherboard, I didn't see any, I guess it should in the front side of the motherboard. Correct me if I'm wrong

Commodore_1995#

Use an antistatic wrist strap. Disconnect the battery first, press the power button for thirty seconds to dissipate static energy, then disconnect the EDP cable, carefully:

Image: https://us.v-cdn.net/6029997/uploads/editor/po/ftozzdznksqa.jpg

Image: https://us.v-cdn.net/6029997/uploads/editor/0a/bgoc9tn47pf8.jpeg

Aathif_Mahir

Sure, I'll try this and get back to you. Thanks @egydiocoelho

Aathif_Mahir

egydiocoelho said:

Use an antistatic wrist strap. Disconnect the battery first, press the power button for thirty seconds to dissipate static energy, then disconnect the EDP cable, carefully:

This is EDP cable right? marked in yellow

Aathif_Mahir

EDP connector is tightly taped and I don't see any problem with it @egydiocoelho

Commodore_1995#

If this problem appeared after the Acer technician cleaned the fans and replaced the thermal paste, it would be worth contacting technical support again. It is very likely that it is a problem with the display.

Aathif_Mahir

egydiocoelho said:

If this problem appeared after the Acer technician cleaned the fans and replaced the thermal paste, it would be worth contacting technical support again. It is very likely that it is a problem with the display.

Sure,

I really hoping that this issue with display only, sure will contact the Acer Support

Commodore_1995#

When you lightly press these regions with your fingers, does the display tone change or change?

Image: https://us.v-cdn.net/6029997/uploads/editor/yh/z8dl2jpatusb.jpeg

Image: https://us.v-cdn.net/6029997/uploads/editor/up/3tqdwfryg81d.jpg

I would also check that the display is properly seated in the lid:

https://www.youtube.com/watch?v=Le6W0jb6JYQ&t=32s&pp=ugMICgJwdBABGAE%3D

Aathif_Mahir

egydiocoelho said:

When you lightly press these regions with your fingers, does the display tone change or change?

I would also check that the display is properly seated in the lid:
https://www.youtube.com/watch?v=Le6W0jb6JYQ&t=32s&pp=ugMICgJwdBABGAE%3D

Sure, will try to do the above and get back to you

Commodore_1995#

I saw the photos you sent. I didn't see anything wrong with that cable. Have you contacted technical support again?

Aathif_Mahir

Actually, I did

I already applied for warranty claim and they said it'll get around minimum of month to get a new display, until then they asked keep using the current display.

Do I need to tape those areas like the above images you shared, I mean the area where wires roots through the fans, they removed the tape when doing a cleaning on the fans and didn't applied a new one