Nitro AN515-45 thunderbolt issue

xsolinsx
xsolinsx Member Posts: 19 Troubleshooter
Hello,

I have bought an XP-PEN Artist 12 2nd generation https://www.xp-pen.com/product/1069.html and the USB-C to USB-C cable to connect my PC to the graphic tablet but the PC does not detect the tablet as a display, it only works as a mouse pointer.
However, when I use the 3-in-1 cable (power, connection, display) the display works fine.
I think it is an issue with the thunderbolt port not being supported due to the AMD processor but I am not sure as the user manual explicitly mentions Thunderbolt 4 https://global-download.acer.com/GDFiles/Document/User%20Manual/User%20Manual_Acer_2.0_A_A.pdf?acerid=637662502241034360&Step1=NOTEBOOK&Step2=NITRO&Step3=NITRO%20AN515-45&OS=10M1&LC=en&BC=ACER&SC=PA_6.

Does anybody have any idea on how to make it work with the USB-C to USB-C cable (so tablet to thunderbolt)?
Thanks in advance

Best Answer

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Answer ✓
    xsolinsx said:
    @Leostat where did you find this information? Because the user manual is actually saying that it is a thunderbolt 4 port
    User guide page 17 :) 

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Its usbc only im afraid, the thunderbolt is on (AN515-56/ AN517-53)  and the c on (AN515-45/ AN515-57/AN517- 41/AN517-54)
  • xsolinsx
    xsolinsx Member Posts: 19 Troubleshooter
    @Leostat where did you find this information? Because the user manual is actually saying that it is a thunderbolt 4 port
  • Is there a lightning bolt symbol next to the usbc port? If your model has the thunderbolt feature, this option should appear in the bios:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
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  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder
    @xsolinsxonly the Intel version has the Thunderbolt port. It is rare to see an AMD laptop with a Thunderbolt port.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Answer ✓
    xsolinsx said:
    @Leostat where did you find this information? Because the user manual is actually saying that it is a thunderbolt 4 port
    User guide page 17 :)