Acer Aspire SW3-013-16PSwitch 10E touchscreen, ports, buttons and other functions don't work anymore

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FAQ & Answers

  • FrostelusFrostelus Member Posts: 12

    Tinkerer

    JackE said:
    >>>But there's nothing wrong with the dock itself. It's all those ports and the touchscreen of the tablet that does not work >>>

    Exactly which ports on the tablet do not work?
    As I said on my original post, the touch screen, speakers, audio jack, micro HDMi port, micro sub port, volume button, windows button, sleep button etc. However, I can still charge the tablet, press and hold the power button to turn it on and off and the removable dock/keyboard works fine
  • FrostelusFrostelus Member Posts: 12

    Tinkerer

    Does the same problem occur when reinstalling windows?

    Like I said on my origonal post: I tried resetting the tablet, reinstall Windows, check for any available drivers on the website and troubleshooting, but nothing helped.
  • JackEJackE ACE Posts: 40,760 Trailblazer
    Which numbers work on the tablet?




    Jack E/NJ
  • FrostelusFrostelus Member Posts: 12

    Tinkerer

    edited July 2022
    JackE said:
    Which numbers work on the tablet?




    Both number 5 and 6 works partially, while the rest don't work at all, including the touchscreen and built in speakers. Micro USB works only when charging my device but it can no longer be used with OTG and such. The power button can be used for turning it on or off, but can't put the tablet to sleep mode anymore.
  • JackEJackE ACE Posts: 40,760 Trailblazer
    Not good. The mic, speakers, touchscreen & usb-data all have separate separate cable connections to the mainboard. All would've had to loosen or fail at the same time. An unlikely event unless the pad was somehow exposed to a high humidity environment that affected connector contacts. So I have to guess that a mainboard failure is more  likely. About all you can do is pry the back off the pad, disconnect the battery pack, and check/reseat all the accessible cable connections to the mainboard. Button it back up. Try it again.


    Jack E/NJ
  • Michael19Michael19 Member Posts: 32 Troubleshooter

    Hi good ppl, I need help with my switch 10, I tried the ALT + F10 and I get this screen

    When it's off and I switch it on than I get Acer logo than loading files than back to Acer logo than it switches itself off and on again and does it continuously. Please help

  • Michael19Michael19 Member Posts: 32 Troubleshooter

    Hi good ppl, I'm having some trouble with my switch 10, was told windows is corrupted and I was to do a recovery which I tried via USB and no help, I tried ALT + F10 and I get this page

  • OK! The image appears to be corrupted. In this case, I advise you to try to reinstall windows, using a microsoft iso. Do you know how to reinstall windows?

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  • Michael19Michael19 Member Posts: 32 Troubleshooter

    I've tried but with no success, could you please assist me with it and if possible with pictures.

  • JackEJackE ACE Posts: 40,760 Trailblazer

    Michael19

    Please don't post this same issue on other user threads. Stay on your own thread shown below to avoid confusion and delays in trying to resolve the issue. Thanks. https://community.acer.com/en/discussion/comment/1147099#Comment_1147099

    Jack E/NJ
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