Acer Aspire SW3-013-16PSwitch 10E touchscreen, ports, buttons and other functions don't work anymore

>>>I tried resetting the tablet, reinstall Windows, check for any available drivers on the website and troubleshooting, but nothing helped. Any suggestion on how I can fix this? >>>

Aye!!! Did you first check Control Panel's restore point app to see if you could uninstall the update?

Fire up Device Manager to see if anything is flagged...

JackE said:

>>>I tried resetting the tablet, reinstall Windows, check for any available drivers on the website and troubleshooting, but nothing helped. Any suggestion on how I can fix this? >>>

Aye!!! Did you first check Control Panel's restore point app to see if you could uninstall the update?

There's no option for me to restore previous updates, unfortunately...

billsey said:

Fire up Device Manager to see if anything is flagged...

Nothing is flagged in device manager. None of the tablets functions like the touch screen, speakers, ports, etc are detected at all.

Please post a screenshot or phone photo of Device Manager anyway with the View tab hidden devices checkmarked.

Commodore_1995#

What is the exact model? Example S3-013P.

JackE said:

Please post a screenshot or phone photo of Device Manager anyway with the View tab hidden devices checkmarked.

There you go. I can't find anything that's related to the touch screen and all those other functions that no longer works

Image: https://us.v-cdn.net/6029997/uploads/editor/jc/kamaem434bg0.jpg

egydiocoelho said:

What is the exact model? Example S3-013P.

SW3-013-16PW

Expand the Universal Serial Bus Controllers section, my guess is one is missing... Though we might need to get another user to do theirs as well to see which it is. I don't have a SW3-013 around here.

billsey said:

Expand the Universal Serial Bus Controllers section, my guess is one is missing... Though we might need to get another user to do theirs as well to see which it is. I don't have a SW3-013 around here.

Here you go: Frhandsgranskning av bild

Sorry. No screenshot image was attached,

JackE said:

Sorry. No screenshot image was attached,

Hope this works now

Image: https://us.v-cdn.net/6029997/uploads/editor/75/jr0grtomvre6.jpg

Is one of the composite devices turned off or inaccessible? Right click on it to see if it can be enabled.

Image: https://us.v-cdn.net/6029997/uploads/editor/6a/4kpp310gkpxk.jpg

That is likely the one, it's shown gray since it's a hidden device, and it's hidden because it's "no longer connected", even though it's physically present.

JackE said:

Is one of the composite devices turned off or inaccessible? Right click on it to see if it can be enabled.

When I right click, it only gives me the option to update drivers, uninstall drivers, scan for hardware changes or view properties. When looking at properties, it's device status tells me that the device is not connected (code 45).

Looks like the dock must be disassembled to check the usb board connector to the mainboard. 10 or 11 screws must be removed and bottom cover pried off te dock to access the connector.

JackE said:

Looks like the dock must be disassembled to check the usb board connector to the mainboard. 10 or 11 screws must be removed and bottom cover pried off te dock to access the connector.

But there's nothing wrong with the dock itself. It's all those ports and the touchscreen of the tablet that does not work

Commodore_1995#

Does the same problem occur when reinstalling windows?

>>>But there's nothing wrong with the dock itself. It's all those ports and the touchscreen of the tablet that does not work >>>

Exactly which ports on the tablet do not work?