Predator Helios 300 PH315-54-55NE HDD suddenly not showing up

G6
G6 Member Posts: 3 New User
edited June 2022 in Predator Laptops
Hello everyone I just want to ask some help about my Predator Helios PH315-54-55NE. I just bought my laptop last month and also added the HDD at the same time. Then after 3 weeks the disk icon appears with "?" and cannot detect the files on explorer but the disk's serial number appeared on BIOS. And After 5 weeks the icon together with the files totally gone on explorer but again It showed on BIOS. I already tried to changed the path and also partitioned the HDD it but after a week the disk is not showing again. What I need to do?

Thank you very much

Answers

  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    The HDD's read/write head is likely hitting the platter. It is failing. Any attempt to re-partition and re-format will only temporarily resolve the problem by marking bad areas, but not new areas that will eventually go bad as well. You need to replace the drive.

    Jack E/NJ

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,559 Pathfinder
    @G6 you can contact the store where you have bought the drive for the warranty replacement.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • G6
    G6 Member Posts: 3 New User
    @JackE is that harmful for my laptop if I didn't change the hard disk as soon as possible?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited June 2022
    You can check disk health with crystaldiskinfo program

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    >>>@JackE is that harmful for my laptop if I didn't change the hard disk as soon as possible? >>>

    Probably not. Just inconvenient if it keeps losing more storage areas. How old is this HDD?

    Jack E/NJ

  • G6
    G6 Member Posts: 3 New User


    @JackE I bought it last month together with the laptop. Actually they are both under warranty but I'm already here in other country so I cant decide if I will replace the hdd by myself or I will wait for another year to replace it where I bought it. Btw thanks for your help.
  • JackE
    JackE ACE Posts: 45,176 Trailblazer
    You shouldn't affect the laptop warranty --- which is expensive --- by replacing the HDD --- which is cheap.

    However, the problem with waiting another year, is that the vendor might claim the one-year HDD warranty has expired. Unless you trust the vendor wouldn't do such a thing. Accordingly, I think you should IMMEDIATELY contact the vendor via email, snailmail or other convenient way on this HDD issue just to make sure the vendor will honor the HDD warranty next year when you return. Get it in writing. 

    Jack E/NJ

  • The ideal would be to replace the hdd with a 2.5" ssd sata 3.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)