Acer Nitro 5 AN515-42 Display issue

AbhiMahant
AbhiMahant Member Posts: 3 New User
Hey, what's causing this issue?


In between only one light tube was inactive
I think this is because wires wore out(through friction)

Also the build does not feel rigid, I could see plastic parts breaking off when inspecting the issue, also two aluminium(or whatever that is) parts also are broken near the hinge. Someone else encountered it?

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @AbhiMahant


    I understand you say - "In between only one light tube was inactive -  I think this is because wires wore out(through friction)

    Also the build does not feel rigid, I could see plastic parts breaking off when inspecting the issue, also two aluminium(or whatever that is) parts also are broken near the hinge "

    Looked at the screen shot... 

    It looks like a hardware issue ..

    We just need to do the basic steps to isolate the issue. 

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.  Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

    If it is a software issue try the following the steps..

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

    It should work fine.. 

    If you are facing the same issue on bios then it is a hardware issue...

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.



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