AN515-52 Laptop not booting to Windows

Laptop's an Acer Nitro 5 (AN515-52) - i7-8750h, 128GB + 512GB SSD, 16GB RAM (8+8), Battery OK, Display Broken (I'm tired of getting it repaired multiple times), using External Monitor directly

Here are the details indicating the current state:
> Laptop Charges fine, no battery issues prior to this issue

> Keyboard Lights up, Fans run at usual speed

> Laptop Main Display is broken (the hinges broke in the long run, which also damaged the display)

> I had Windows installed in a new SSD that was placed in the SATA slot - Windows is there in both drives

Here's what I had done so far:
> Reseated RAM sticks, Both NVMe and SATA Drives, Battery

> Held on to Battery Reset button for 10 seconds

> Held on to Power Button for 30 seconds

I use an external monitor directly, knowing the fact that I won't see the POST screen, but rather see the Windows Login on the external Monitor

What else do you folks suggest to try out?

Accepted answers

All comments

William_mk2

a7r3

It might also be the issue with battery, charger or power outlet. Try to use the charger in a different room on a different power outlet. Try to bypass the surge protector and connect it directly to power outlet. Try to use an alternative charger if possible. Try to turn on the computer without the charger and check it ( as long as the battery is not drained out )

I am really sorry for the inconvenience.. Let us do the basic steps first..

Please disconnect all he devices from the computer.

Doing the power drain and bios defaults will really help. Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, you can find a pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer. Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery. Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down. On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door. Just below that you can find a latch. If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop. Hold the power button for 1 minute. After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

Connect all the cables back and restart the computer.

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear. Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.

Please let us know whether you are able to turn on the computer and whether it is loading the windows on the external monitor. Kindly let us know where exactly it stops.

a7r3

Thanks for reaching out!

I had followed the steps you mentioned in the comment, it's still not booting Windows in the External Monitor.

Since Windows didn't boot, it might likely be a BIOS problem. What can I do to forcefully reset the BIOS?

Note: The internal display is not functional, I can't check out the BIOS manually either.

Is there a way to get the BIOS to show up in the External Monitor?

William_mk2

a7r3

Is it going to windows login screen on external monitor. Are you able to type the pin or password.

If it is not going to windows login screen , where exactly it stops. Are you getting any error.

Note:

If you do refresh ( keep my files ) - all your personal files like pictures, music , documents , videos will still be intact. Only the applications will be lost

If you do reset ( remove everything ) - you are doing a factory default. It will become like a day one computer. It will wipe out everything and take your computer to day one like a new computer.

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard. If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar. The alt key on the right side will be looking like alt, alt gr or alt car. Turn off the computer. Hold the alt key on the left and tap f10 continuously. It will go to repair mode. It will show you chose an option, continue, troubleshoot. If it is not going to repair mode, turn off the computer. Turn on the computer. Hold the right alt key ( alt gr or alt car or alt ) and then tap f10 continuously. It will go to chose an option continue and troubleshoot..

It will show you chose an option, continue, troubleshoot

Go to troubleshoot - click on reset this pc

click on keep my files ( only applications will be lost ) chose your account and type your password - click on local reinstall - click on reset

It will be in progress

If the keep my files option is not working

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – just remove my files – click on reset

It will reinstall windows.

If the just remove my files is not working..

Go to troubleshoot - click on reset this pc – click on remove everything – click on local reinstall – Fully clean the drive – click on reset

It will reinstall windows.

Note: You can also go to chose an option , continue , troubleshoot by holding the alt key + tapping f10 or alt gr + tapping f10 on the keyboard while turning on the computer. Once you see the troubleshoot option, you can stop tapping the f10 and stop holding the alt key. Then you can try the keep my files and remove everything ( just remove by files and fully clean the drive ) by following the steps which was mentioned above.

Commodore_1995#

You can try unplugging the edp cable from the motherboard, so that the external hdmi monitor displays the bios. Can you send some pictures of the condition of the hinges and the display?

Quick Links

All Categories
Recent Posts

Top Members

Weekly

Puraw 280

Jack22 160

RenanVilela 95

Diya1811 90

GAMING6698 75

Swift Series Intel^® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel® Evo™

Game Pass

Acer Corner

Gaming on Chromebook

Swift Series Intel^® Evo™