Acer Aspire A515-51 not booting on

HypatiaMeraviglia
HypatiaMeraviglia Member Posts: 4 New User
Hi there!

Last night my Acer Aspire A515-51 stopped booting on. It had been in sleep mode for a couple hours and I returned to turn it on. Pressing the power button causes the blue LED power indicator to flash and hold for about five seconds. The backlight to the keyboard also flashes. The black screen remains black, but you can see the LEDs power on since it becomes a different shade of black. The charging appears to function fine, with the orange LED indicator coming on normally and the full power blue LED indicating that it's charged.

Here's what I've tried:

- "Soft reboot", or holding the power down to turn off the device, then powering back on
- Resetting the battery via pinhole
- Powering on and repeatedly pressing f12
- Powering on and pressing Alt+f10

No dice so far. Any advice would be appreciated!

Answers

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Try it this way.
    (1) Press and hold power button till laptop shuts off
    (2) Unplug charger
    (3) Insert and press paperclip into battery disconnect pinhole on bottom for about a minute
    (4) Plug charger back in but wait for battery charge LED to turn from steady orange to steady blue
    (5) After turning steady blue, turn laptop on and IMMEDIATELY tap F2 key (don't wait for ACER logo to appear.) to enter BIOS menu.
    (6) Press F9 to load BIOS defaults.
    (7) Press F10 to save defaults and exit.

    Jack E/NJ

  • HypatiaMeraviglia
    HypatiaMeraviglia Member Posts: 4 New User
    Thanks so much! I turned off the computer, unplugged the charger, and pressed a paperclip into the battery disconnect pinhole for 60 seconds. Charge was at steady blue when I plugged it back in. When I booted it and hit f2 though, I got the same issue -- nothing on the screen, flashing blue boot-up LED, and flashing keyboard backlight.
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    >>>>>>flashing blue boot-up LED, and flashing keyboard backlight.>>>

    What happens when you unplug the charger with flashing LED and flashing keyboard? Do both stay flashing?





    Jack E/NJ

  • HypatiaMeraviglia
    HypatiaMeraviglia Member Posts: 4 New User
    Yes: charge LED goes out like normal, but the blue power LED and keyboard continue to flash.
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Please post a phone photo of BIOS INFORMATION  tab if possible.

    Jack E/NJ

  • HypatiaMeraviglia
    HypatiaMeraviglia Member Posts: 4 New User
    Unfortunately, the screen is still black -- no BIOS tab or any other information is visible, even pressing F2 immediately after the power key.
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @HypatiaMeraviglia

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    @HypatiaMeraviglia

    I am really sorry for the inconvenience..   Let us do the basic steps one more time and check it ..

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   
     

    Try windows x 
    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 
     
    It should work fine.. 

    Please check and let us know whether you are able to turn on the computer.    Try to connect a external monitor and check it if possible. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    >>>Unfortunately, the screen is still black -- no BIOS tab or any other information is visible, >>>

    OK, try this. Connect an HDMI cable to a TV set. Can you see a TV screen? You may have to press FN+F5 or FN+F6 to turn the TV screen on.


    Jack E/NJ