Drivers for Camera Aspire One ZG5

ndubau
ndubau Member Posts: 4 New User
edited May 2022 in Aspire Laptops
Hello
French user of an old Acer Aspire One ZG5 I installed Windows 8 on it. Everything runs fine except the Camera Suyin. I found a lot of discussions but never could get the right driver.
I hope in your community to give me a true link to that driver.
Thanks and regards

(Thread was edited to add model name to the title)

Answers

  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    First see if this ACER driver tool can download and run on your machine, detect the camera and suggest its driver.

    If not, then try iobit's DriverBooster freeware  driver tool.

    Jack E/NJ

  • ndubau
    ndubau Member Posts: 4 New User
    I used this tool and it shows the Suyin camera ;but what must I do ? A clic on the line seems to make the computer in action but not sure !
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    >>>I used this tool and it shows the Suyin camera ;but what must I do ? A clic on the line seems to make the computer in action but not sure ! >>>

    Then the camera is working!

    Jack E/NJ

  • ND83
    ND83 Member Posts: 13

    Tinkerer

    In the device manager I have acer crystal eye webcam (Windows had detected it even before installing the suyin driver). In the programs menu a folder acer crystal eye webcam with only uninstall. I downloaded camera programs: none see the webcam. I don't think this driver is good!
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    edited May 2022
    Go to this link to test your camera's operation.

    Jack E/NJ

  • ND83
    ND83 Member Posts: 13

    Tinkerer

    Hum, hum, Jack ! Your link seems not valid 
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Sorry, try this link again.

    Jack E/NJ

  • ND83
    ND83 Member Posts: 13

    Tinkerer

    I went on that page and after a time the message appeared ;  
    The light is on in my room ; the led doesn't shine ???
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    >>>In the device manager I have acer crystal eye webcam>>>

    If crystal eye web still exists in Device Manager, does it have any red or yellow warning symbols?

    Jack E/NJ

  • ND83
    ND83 Member Posts: 13

    Tinkerer

    Not any alert as you can see
  • ND83
    ND83 Member Posts: 13

    Tinkerer

    Excuse my coming back ! Where does that light appear ?
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Your laptop isn't equipped with a camera on LED indicator.

    Re-do the on line WebCam test but this time shine a bright light directly into the webcam  pinhole. Don't bring light too close to avoid melting plastic.


    Jack E/NJ

  • ND83
    ND83 Member Posts: 13

    Tinkerer

     Jack
    I did as you said with a light ; in a first step the camera was detected ; in the second one the message was : "Testing was completed successfully. The results are displayed in the “Webcam Information” table. Please do not forget to leave a review about your webcam."
    Followed a summary ; and at the end no identification more precise...

    Webcam Information

    Webcam Name:Acer Crystal Eye webcam
    Quality Rating:6
    Built-in Microphone:None
    Built-in Speaker:None
    Frame rate:8 FPS
    Stream Type:video
    Image Mode:rgb
    Webcam MegaPixels:0.31 MP
    Webcam Resolution:640×480
    Video Standard:VGA
    Aspect Ratio:1.33
    PNG File Size:433.17 kB
    JPEG File Size:280.69 kB
    Bitrate:2.23 MB/s
    Number of Colors:3587
    Average RGB Color:
     
    Lightness:15.69%
    Luminosity:15.34%
    Brightness:15.95%
    Hue:300°
    Saturation:5.00%

  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Well, the camera seems to be working but with low sensitivity. Almost as if the eye lens is dirty or misaligned with the pinhole in the screen bezel. Have you looked inside the pinhole with a magnifying glass to see if something might  be blocking the lens? When you turn on CrystalWebCam do you see any tool icons visible on the screen to adjust brightness, sensitivity and other properties? 

    Jack E/NJ

  • ND83
    ND83 Member Posts: 13

    Tinkerer

    Jack
    I asked you some messages ago : how do we turn on or off the webcam ? I don't see switch like the wifi one ..
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Search 'crystal' in Windows start menu. What pops up near the top of the menu?

    Jack E/NJ

  • ND83
    ND83 Member Posts: 13

    Tinkerer

    As I said you on May 31th I was surpriser having in the Acer Crystal group only the uninstall function ! 
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    Download unzip and try to re-install the Crystal driver from this link.  I'm not sure Win8x is entirely backward compatible its installation executable or for that matter the driver itself. If not, then right click properties on the installation executable. Click the compatibility tab. And try to run it in Win7 compatibility mode.


    Jack E/NJ

  • ND83
    ND83 Member Posts: 13

    Tinkerer

    Same result with a group with only the uninstall program.
    in French an expression says when you cling to solving a problem that you gnaw your bone to the marrow! I think I will resolve to give up! Will try to pass in 7. And I'll tell you 
  • JackE
    JackE ACE Posts: 45,092 Trailblazer
    If you checked to make sure the lens in the pinhole was clear of dust/debris and not misaligned, then I suspect the issue is trying to run Win8x on Win7/WinXP era netbook.

    I tried it myself on a similar netbook that I'm using right now in this reply about a year before Win7 support ended. Some of the peripherals didn't work or didn't work well anymore even in Win7 compatibility mode. I finally gave up, bit the bullet, and now everything works but not with Windows even though it looks, feels and acts like Windows7 only better and faster. It's called LinuxMint. You might want to consider it.

    Jack E/NJ