My Menu Joystick on KA242Y Monitor is Broken

JackLeszczynski
JackLeszczynski Member Posts: 2 New User
So my Menu Joystick is broken off the control and I cant control my menu anymore because of this. Anyone know how to Fix this problem? 

Answers

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited May 2022
    @JackLeszczynski


    Kindly follow the steps given below


    Disable OSD lock:


    Press in and hold the joystick button on the back of the monitor for 5 seconds.

    The message OSD Unlock message will be displayed in the middle of the screen.


    Kindly go through the details from link given below


    https://community.acer.com/en/kb/articles/122-on-screen-display-osd-lock-for-acer-monitors


    If it is still not working...


    If your monitor is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

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    I am not an ACER employee
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  • JackLeszczynski
    JackLeszczynski Member Posts: 2 New User
    @William_mk2

    How am I suppose to Disable OSD when my joystick button is broken off?
     
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited May 2022
    @JackLeszczynski

    Disconnecting power then a long press of the power button might do it...

    If it is still not working ..


    It looks like a hardware issue as it is broken. 


    If your monitor is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    Yeah, he's just a script kiddie... I believe the Acer part number and description for what you need is:
    60.TFKM5.006 NAVI KEY (ABS 94-HB/J15919GGA)(V247Y bi)
    It is possible that just the number for the button though, so get the vendor to send you a picture.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.