No touchpad or mouse or showing in device manager Swift 1

newentcc

brand new Acer Swift 1 - touchpad not working, no mouse icon, F7 thing not working and no touchpad in device manager - when I click on mouse (as have to connect external one) and click any update driver commands - always says up to date, disconnected mouse - still no touchpad or anything - plus impossible to complete tasks and searches without the external one attached - but I am loosing my mind!!!!! Help!

(Thread was edited to add model name to the title)

William_mk2

@newentcc

Please remove the external mouse and then try fn + f7 or f7 alone on keyboard. 

Try fn + f6 or f6 alone  or  fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

 

Please look at the key f6 and f7 key on keyboard. You can see the hand symbol with fingers. That denotes the touchpad function key. On some models it will be on f6 and some models it will be on f7. So we need to use the right key depending upon the laptop model. If fn + f7 is not working then we have to use f7 alone to make it to work. On some old laptop models there will be a separate button right  next to touch pad area which is below the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button. On all new models, f7 key is used to enable and disable the touch pad.  If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once. If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key. It is used to enable or disable the touchpad..    

After disabling and enabling the touchpad check how it is working.. 

If it is still not working 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers - Install the i/o drivers first and then install the touch pad driver 

Please install the i/o drivers first and then install the touch pad drivers..    Please remove the external mouse and check the touch pad. 

StevenGen

newentcc said:

brand new Acer Swift 1 - touchpad not working, no mouse icon, F7 thing not working and no touchpad in device manager - when I click on mouse (as have to connect external one) and click any update driver commands - always says up to date, disconnected mouse - still no touchpad or anything - plus impossible to complete tasks and searches without the external one attached - but I am loosing my mind!!!!! Help!

Also and in addition, can you tell us if the touchpad and pointing device ever worked from new and out of the box? If it didn't work, then contact Acer Support as your laptop is under 12 months warranty so, don't open it and/or do anything that will void your warranty! As Acer will rectify your touchpad/pointing device problem as it could be a defective touchpad or its connecting internal cable is either defective or its not connected properly?  

egydiocoelho

What is the exact model? Example AN515-55-58VH.

billsey

Yes, there have been literally hundreds of different Swift 1 models over the years. We really need to know which you have before we can give much help. In Device Manager is there anything, even something seemingly unrelated, flagged with an error or warning?