Old Laptop Acer Predator 17 G5-793 Battery Problems 0% Plugged In

AhajaAhaja Member Posts: 12

Tinkerer

Hi,

I am trying to resolve a problem with my Predator laptop. Windows shows 0% Plugged In, I spent couple of days trying to fix this issue. Here's what I tried:
  1. Deleted battery drivers from Windows
  2. Used pin to reset battery in the back of the machine
  3. Clean reinstall of Windows 10 and 11
  4. Live boot into Linux (ran diagnostics)
  5. Bought brand new battery (I replaced the battery 7 months ago, that one was definetely dead as it was blinking orange/yellow light)
  6. Disconnected the battery and started the laptop
Laptop indicator is glowing yellow/orange all the time. hwinfo64 reports 0% degradation.

Best Answer

  • AhajaAhaja Member Posts: 12

    Tinkerer

    Answer ✓
    Replacement battery arrived this morning and everything works fine now. It was my bad luck to get a faulty replacement battery the first time.
    JackE thank you for helping me

FAQ & Answers

  • JackEJackE ACE Posts: 35,805 Trailblazer
    Your machine is currently not compatible with Win11.

    If Win10 is now installed with the new battery connected and plugged in, please post a screenshot of DeviceManager.

    Also please post a battery-report screenshot as follows.
    (1) Search 'cmd' in Windows start menu.
    (2) Right click command prompt near top of menu.
    (3) Click run as administrator.
    (4) Enter 'powercfg /batteryreport' at command prompt.
    (5) Then return to the desktop. Open file explorer.
    (6) Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser.
    (7) Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.


    Jack E/NJ
  • AhajaAhaja Member Posts: 12

    Tinkerer

    Hi I've attached device manager and hwinfo

    Had to install Windows 10, battery report fails with error 0x10d2
  • JackEJackE ACE Posts: 35,805 Trailblazer
    (1) Did you open DeviceManager batteries folder? Or was it already opened when you started Device Manager?

    (2) Also did you try to run battery-report after rebooting and before starting HWInfo?
    Jack E/NJ
  • AhajaAhaja Member Posts: 12

    Tinkerer

    I oppened batteries folder, I restarted couple of times and still couldn't run battery report
  • JackEJackE ACE Posts: 35,805 Trailblazer
    >>>Bought brand new battery (I replaced the battery 7 months ago>>>


    Unfortunately, the new battery was somehow allowed to drain well below its critical charge level of about 5%. To avoid fire or explosion hazard, the battery's own internal charge controller may prevent re-charging and thus may not be recoverable.

    Try this. Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' in the next pane. Then scroll down and UNcheck the box for  fast startup if not already unchecked.

    Then shutdown Windows normally with the charger plugged in. Allow the machine to charge in the off state until the battery charge LED turns from solid orange to solid blue. This may take up to 24hours if the battery is recoverable. 
    Jack E/NJ
  • AhajaAhaja Member Posts: 12

    Tinkerer

    I'll try this with the new battery and the old one and post the results
  • AhajaAhaja Member Posts: 12

    Tinkerer

    New battery failed to charge after 24h, I called the store and returned the battery. I am going to try with the old battery (one bought 7 months ago) but I have no hope.
  • JackEJackE ACE Posts: 35,805 Trailblazer
    If the old battery also fails to charge, then check the voltage output of the charger plug's outer barrel and center hole. Should be 19v DC.
    Jack E/NJ
  • AhajaAhaja Member Posts: 12

    Tinkerer

    Just found my multimeter and checked 19.10v, that should be fine
  • JackEJackE ACE Posts: 35,805 Trailblazer
    OK. Good. Just leave the old battery plugged in for at least 24 hrs. But remember, it could also be unrecoverable because it might've been allowed to drain below the critical charge level.
    Jack E/NJ
  • AhajaAhaja Member Posts: 12

    Tinkerer

    Answer ✓
    Replacement battery arrived this morning and everything works fine now. It was my bad luck to get a faulty replacement battery the first time.
    JackE thank you for helping me
  • JackEJackE ACE Posts: 35,805 Trailblazer
    Congratulations on your success. Thanks for reporting back.
    Jack E/NJ
Sign In or Register to comment.

Who's Online1.5K

Auras42
Auras42
bluepen61
bluepen61
brummyfan2
brummyfan2
CaieP
CaieP
EmanSira
EmanSira
JackE
JackE
josefasce
josefasce
JugheadXV
JugheadXV
maxisepYT
maxisepYT
Slavko2911
Slavko2911
slykrysis
slykrysis
StevenGen
StevenGen
Unreserved23
Unreserved23
+1.5K Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers