I can't reinstall my PredatorSense PT315-51-58XZ [Windows 11]

Ajeeq · May 21

So recently, I just updated my Predator PT315-51 [Predator Triton 300] from Windows 10 to Windows 11. At first, everything went fine and working perfectly until my PredatorSense suddenly can't be opened [the animation logo keep on looping] after I finished playing my game (PredatorSense working perfectly before I started playing game).

So, I tried to reinstall the PredatorSense by uninstalling PredatorSense and PredatorSense Services, but when I downloaded the correct file for my laptop model from Acer website and tried to run the setup, it says "Sorry! This computer is not supported". Since I uninstalled that PredatorSense while my fan was running on maximum speed, I don't know how to control my fan now which really annoyed me since the fan is too loud.

I assume that the reason I can't run the setup is because I ran the setup on Windows 11 Operating System when it meant for Windows 10 (Which the only OS available as an option to download PredatorSense from Acer). Can someone please guide me on how I can install back my PredatorSense without revert my OS to Windows 10?

Thanks in advance for your help.

(Thread was edited to add model name to the title)

AnhEZ28 · May 21

@Ajeeq did you try to install Predator Sense from here? https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637295963588423777&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PT315-51&OS=ALL&LC=en&BC=ACER&SC=PA_6

Ajeeq · May 21

Hi @AnhEZ28 ! That's the same exact thing I downloaded and it didn't seem to be working. The same "Sorry! This computer is not supported" message displayed.

AnhEZ28 · May 22

@Ajeeq do you still have the Acer Care Center? What is the model number that it shows? You can post the screenshot here but cover the SNID and SN sections.

Ajeeq · May 22

@AnhEZ28 it seems that Acer Care Center is missing from my PC. Either I accidentally deleted it from the past or it gone missing after I updated to Windows 11.

AnhEZ28 · May 22

@Ajeeq check this BIOS part to see the SystemProductName

Ajeeq · May 22

Image: https://us.v-cdn.net/6029997/uploads/editor/w1/yk73h6j7h9uv.png

Yes, it is PT315-51-58XZ @AnhEZ28

AnhEZ28 · May 22

@Ajeeq okay, the find the Predator Sense installation folder, plugs, and the PT315-51 folder. Rename it to PT315-51-58XZ

billsey · May 22

Acer hasn't released W11 versions of Predator Sense or Acer Care Center for the PT315-51 models yet. They will get around to it eventually, but they are likely still vetting drivers first.

Ajeeq · May 23

@AnhEZ28 alright, I already did that and what's next ? Tried to run the setup and it still didn't work

Ajeeq · May 23

@billsey I see, so it means for now I can't control my overclock and fan speed until Acer release the new version ?

Ajeeq · May 23

Update : Regarding my Acer Care Center was missing from my PC, I tried to download it from Acer website and I was able to install it successfully (My bad that I don't even try to download it before). Then, I read this one article from Acer community that the reason why I can't install PredatorSense is due to the lack of word 'Predator' from my Predator laptop model as shown in the image below

The picture below shows that my Predator laptop model lack the word 'Predator' in the model's name

As for now, I'm planning to go to the Acer local service center to have this issue fixed as it is the only solution I have. I will update soon if their local service center are able to fix this issue.

(Thread was edited to hide sensitive information)