Bluetooth has stopped working and not visible in device settings Acer Swift 3 N20C12

SirAlpaca

Acer Swift 3 N20C12

Today my bluetooth devices wouldn't connect to my laptop. The bluetooth button has disappeared from my tool tray, and when I look at Device Manager, bluetooth only appears in the list when I choose "show hidden devices".

Machine is only 6 months old and I need it daily for studies. How do I troubleshoot and get warranty if required?

(Thread was edited to add model name to the title)

Commodore_1995#

Is your model the SF314-43? What is the model of your wireless network card?

LAURENCORT

SirAlpaca said:

Acer Swift 3 N20C12

Today my bluetooth devices wouldn't connect to my laptop. The bluetooth button has disappeared from my tool tray, and when I look at Device Manager, bluetooth only appears in the list when I choose "show hidden devices".

Machine is only 6 months old and I need it daily for studies. How do I troubleshoot and get warranty if required?

(Thread was edited to add model name to the title)

I am having the same problem, and always have ever since I got my computer 6 months ago. Model N20C12

Commodore_1995#

@LAURENCORT Is your model the SF314-43? What is the model of your wireless network card?

William_mk2

SirAlpaca
I understand  your bluetooth devices wouldn't connect to your laptop. The bluetooth button has disappeared from  tool tray, and when you look at Device Manager, bluetooth only appears in the list when you choose "show hidden devices"

On the device manager 
Right click on bluetooth driver - Uninstall 

Restart the computer and check 

If it is still not working.. 


I am really sorry for the inconvenience..   Let us do the basic steps first..
Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:
Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.
If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer.  If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.
Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

William_mk2

SirAlpaca

You need to make sure whether you have installed the Bluetooth driver and whether the Bluetooth is turned on. 

Try windows x 

go to device manager

check whether you are able to see the Bluetooth driver  ( not on hidden devices ) 

Try to check whether you are able to see the Bluetooth icon on the taskbar right next to date and time.  

Try windows x 

go to device manager 

expand Bluetooth - right click on Bluetooth driver - uninstall 

Restart the computer.

It should work fine.. 

If it is still not working 

Uninstall the Bluetooth adapter from device manager 

Don’t restart the computer. 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers 

Install the Bluetooth driver 

Kindly follow the details from the link given below 

https://itstillworks.com/12159839/how-to-install-a-bluetooth-device-in-an-acer-laptop

https://www.techsolutions.support.com/how-to/how-to-pair-a-bluetooth-device-to-an-acer-one-10-10204

TyIsSticks

So I can see this post is dated, but I found it and would just like to say that William_mk2's response was the only helpful one, particularly his last recommendation. Find your device on acer's website, download the Bluetooth driver, and run the .cmd file to fix your issue. It fixed mine.

NFC

Hi guys,

I experienced the same problem after installing the most recent update for Windows 11: KB5019157.

Apart from that, my wifi driver isn't working as well.

Using an Aspire 3, which is 2 weeks old.

Not sure what's going on, but maybe the Windows 11 update had an effect?