Bluetooth has stopped working and not visible in device settings Acer Swift 3 N20C12

SirAlpacaSirAlpaca Member Posts: 1 New User
Acer Swift 3 N20C12

Today my bluetooth devices wouldn't connect to my laptop. The bluetooth button has disappeared from my tool tray, and when I look at Device Manager, bluetooth only appears in the list when I choose "show hidden devices".

Machine is only 6 months old and I need it daily for studies. How do I troubleshoot and get warranty if required?

(Thread was edited to add model name to the title)

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 86,408 Trailblazer
    Is your model the SF314-43? What is the model of your wireless network card?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • LAURENCORTLAURENCORT Member Posts: 1 New User
    SirAlpaca said:
    Acer Swift 3 N20C12

    Today my bluetooth devices wouldn't connect to my laptop. The bluetooth button has disappeared from my tool tray, and when I look at Device Manager, bluetooth only appears in the list when I choose "show hidden devices".

    Machine is only 6 months old and I need it daily for studies. How do I troubleshoot and get warranty if required?

    (Thread was edited to add model name to the title)


    I am having the same problem, and always have ever since I got my computer 6 months ago. Model N20C12
  • egydiocoelhoegydiocoelho ACE Posts: 86,408 Trailblazer
    @LAURENCORT Is your model the SF314-43? What is the model of your wireless network card?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • William_mk2William_mk2 Ally Posts: 2,085
    SirAlpaca

    I understand  your bluetooth devices wouldn't connect to your laptop. The bluetooth button has disappeared from  tool tray, and when you look at Device Manager, bluetooth only appears in the list when you choose "show hidden devices"

    On the device manager 
    Right click on bluetooth driver - Uninstall 

    Restart the computer and check 

    If it is still not working.. 


    I am really sorry for the inconvenience..   Let us do the basic steps first..

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 
     
    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

    Connect all the cables back and restart the computer.  


    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2William_mk2 Ally Posts: 2,085
    SirAlpaca


    You need to make sure whether you have installed the Bluetooth driver and whether the Bluetooth is turned on. 

    Try windows x 
    go to device manager
    check whether you are able to see the Bluetooth driver  ( not on hidden devices ) 

    Try to check whether you are able to see the Bluetooth icon on the taskbar right next to date and time.  


    Try windows x 
    go to device manager 
    expand Bluetooth - right click on Bluetooth driver - uninstall 
    Restart the computer.

    It should work fine.. 


    If it is still not working 
    Uninstall the Bluetooth adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the Bluetooth driver 


    Kindly follow the details from the link given below 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

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