Acer Nitro VG271U screen randomly goes black for a few frames

Fect
Fect Member Posts: 17 Troubleshooter
Bought today, it will randomly display a black screen for like, 1 or 2 frames. sometimes it will go on for like 20+ mins without it happening once, whereas sometimes it happens every few seconds. do I need RMA? it's not usually that noticable but still annoying.

Best Answer

  • Fect
    Fect Member Posts: 17 Troubleshooter
    Answer ✓
    update: fixed by refunding & buying from a better company

Answers

  • StevenGen
    StevenGen ACE Posts: 12,060 Trailblazer
    Fect said:
    Bought today, it will randomly display a black screen for like, 1 or 2 frames. sometimes it will go on for like 20+ mins without it happening once, whereas sometimes it happens every few seconds. do I need RMA? it's not usually that noticable but still annoying.

    Refresh and/or update your graphic drivers as black screen and cursor post boot also happens with Win-10 and 11 so fix that first. Otherwise it could be your monitors HDMI cable and/or pc plug connection to your pc? Also it would be helpful if you told us what pc model you have?


  • Fect
    Fect Member Posts: 17 Troubleshooter
    It is not my graphics drivers and the cables are fine, i have tested it with displayport & HDMI. Old monitor works with PC fine.
  • Fect
    Fect Member Posts: 17 Troubleshooter
    i have also ensured that it is not the OS, as it still happens in BIOS
  • Fect
    Fect Member Posts: 17 Troubleshooter
    Answer ✓
    update: fixed by refunding & buying from a better company
  • mrafiq
    mrafiq Member Posts: 2 New User
    How long did they took to refund your amount ?