sometimes the screen turns black suddenly while I'm playing games predator triton 500

Yousef998Yousef998 Member Posts: 9

Tinkerer

edited May 15 in Predator Laptops
I've  got an acer predator triton 500 the i7 8750h with RTX2080 MAX Q version used but sometimes when I play games the screen suddenly turns black and the game turns off if anybody has faced the same problem and solved it please tell me how to solve this problem because I've tried everything... 
I've tried to format it and nothing had changed

{Thread was edited to add model name to the title}

FAQ & Answers

  • xapimxapim ACE Posts: 7,180 Pathfinder
    edited May 16
    Yousef998 check your temps and the edp cable connector might be loose other wise might be a hardware issue im assuming youre out or warranty for a long time already as its a 8th gen cpu unless you recently got it and still under warranty if thats the case send it back to get it diagnosed good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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  • Yousef998Yousef998 Member Posts: 9

    Tinkerer

    I was playing with msi afterburner information on top and everything was good there wasn't any overheating 
    I  got the device used and it was bought from outside the country and i don't know what to do now

  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,297 Pathfinder
    @Yousef998 what is the version of the BIOS? Maybe you can try to go into the BIOS and reset the setting.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Yousef998Yousef998 Member Posts: 9

    Tinkerer

    edited May 17
    @AnhEZ28 I have done that yesterday and I'm gonna try and tell u 
    my bios version is 1.13
  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,297 Pathfinder
    @Yousef998 when the screen is flashed, does the game close immediately, or is it still running.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Yousef998Yousef998 Member Posts: 9

    Tinkerer

    @AnhEZ28 the game freezes and after 10 seconds it closes
  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,297 Pathfinder
    @Yousef998 I am afraid that the Nvidia GPU has an issue. You can try updating the Nvidia driver or reinstall the Windows.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Yousef998Yousef998 Member Posts: 9

    Tinkerer

    i tried that amd the issue is still there

  • Yousef998Yousef998 Member Posts: 9

    Tinkerer

    edited May 19
    I've tried everything and nothing works...
    I've tried reinstalling the NVIDIA drivers
    I formatted the laptop
    I tried resetting the bios settings to default 
    I installed the latest bios version
    I've done everything and none worked
    please help me out guys 
  • Yousef998Yousef998 Member Posts: 9

    Tinkerer

    @AnhEZ28 I have done that yesterday and I'm gonna try and tell u 
    and BTW thanks for ur response 
  • XdxDXdxD Member Posts: 1,309 Mainframe Wrangler
    Yousef998 said:
    I've tried everything and nothing works...
    I've tried reinstalling the NVIDIA drivers
    I formatted the laptop
    I tried resetting the bios settings to default 
    I installed the latest bios version
    I've done everything and none worked
    please help me out guys 
    What about a clean install?
    Trying to do my best here - Your happy Predator owner =)!
  • Yousef998Yousef998 Member Posts: 9

    Tinkerer

    Today I went to the store I bought the laptop from and the worker returned it and i took an asus rog strix g15 advantage edition instead


    thank u guys for helping I really appreciate it
  • AnhEZ28AnhEZ28 ACE, Member Posts: 2,297 Pathfinder
    @Yousef998 good thing that you got the laptop returned. Hopes that your new laptop will be durable enough that can last for more than 5 years.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
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