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Aspire 5 A514-54-53CY crashes after windows update (Brand New purchase)

BenwillBenwill Member Posts: 1 New User
Brand new laptop. Updated from Windows 10 to Windows 11 fine, then windows wanted to download an update and now I get the BSOD. Went into safe mode to remove the updates as recommended by Windows Help but didn’t do anything.

Installed 
Security Update for Microsoft Windows KB5007215
Update for Microsoft Windows KB5010690
Update for Microsoft Windows KB5007575
Update for Microsoft Windows KB5007040
Update for Microsoft Windows KB5012121

BLACK SCREEN OF DEATH 
Your device ran into a problem and needs to restart.
We're just collecting some error info, and then we'll
restart for you.
40% complete
For more information about this issue and possible fixes, visit
If you call a support person, give them this info:
Stop code: KMODE EXCEPTION NOT HANDLED

Automatic Repair couldn't repair your PC
Press "Advanced options" to try other options to repair your PC, or "Shut down" to turn off your PC.
Log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

Any help would be appreciated as this machine was running normal for a day or two, hadn’t had a chance to install software as it keeps crashing.

FAQ & Answers

  • wascaswascas Member Posts: 243 Practitioner
    If you have MediaTek Wi-Fi 6 MT7921 installed (see device manager), install the latest driver form here. This might solve the issue.

  • SwipeSwipe Member Posts: 5

    Tinkerer

    wascas said:
    If you have MediaTek Wi-Fi 6 MT7921 installed (see device manager), install the latest driver form here. This might solve the issue.

    yeah, I tried that and it fixed the problem. 
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