Brand new laptop. Updated from Windows 10 to Windows 11 fine, then windows wanted to download an update and now I get the BSOD. Went into safe mode to remove the updates as recommended by Windows Help but didn’t do anything.
Security Update for Microsoft Windows KB5007215
Update for Microsoft Windows KB5010690
Update for Microsoft Windows KB5007575
Update for Microsoft Windows KB5007040
Update for Microsoft Windows KB5012121
BLACK SCREEN OF DEATH
Your device ran into a problem and needs to restart.
We're just collecting some error info, and then we'll
restart for you.
For more information about this issue and possible fixes, visit
If you call a support person, give them this info:
Stop code: KMODE EXCEPTION NOT HANDLED
Automatic Repair couldn't repair your PC
Press "Advanced options" to try other options to repair your PC, or "Shut down" to turn off your PC.
Log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt
Any help would be appreciated as this machine was running normal for a day or two, hadn’t had a chance to install software as it keeps crashing.