Acer Chromebook Spin 713 CP713-3W battery stuck at 1%

tmarsden

Hello,

I have the above chromebook that is less than a year old and still under warranty.
All of the sudden battery is stuck at 1%.
If I unplug it the from the charger it will shutdown.
Battery health is 99%, cycle count 43.
I am using the OEM 45W charger.
Unit is up to date as of today and have tried a hard reset, no luck.

Any ideas?

crosh> battery_firmware info

EC result 3 (INVALID_PARAM)

Battery info:

  OEM name:               LGC KT0

  Model number:           AP19B8M

  Chemistry   :           LION

  Serial number:          7732

  Design capacity:        4683 mAh

  Last full charge:       4682 mAh

  Design output voltage   11610 mV

  Cycle count             43

  Present voltage         10614 mV

  Present current         0 mA

  Remaining capacity      206 mAh

  Flags                   0x1b AC_PRESENT BATT_PRESENT CHARGING LEVEL_CRITICAL

{Thread was edited to add model name to the title}

ragsak28

Hi @tmarsden

Power off the laptop and then try to press and hold down the power button and the refresh button for 30 secs. Then try to connect it back to the charger and then check with it.

Hopefully it should charge.

tmarsden

ragsak28 said:

Hi @tmarsden

Power off the laptop and then try to press and hold down the power button and the refresh button for 30 secs. Then try to connect it back to the charger and then check with it.

Hopefully it should charge.

Thank you for the reply @ragsak28 but that did not have any effect.

billsey

If you are out of warranty, try the same suggestion, but with the battery cable disconnected form the motherboard. If in warranty contact Acer support to get a ticket started. They don't put battery reset buttons on the Chromebooks because Google seems to be better at keeping the data sane. But better doesn't mean perfect.

tmarsden

Thank you for the reply @billsey, I am under warranty so I have opened a support ticker to repair the laptop.

billsey

Let us kn ow how it works out.

tmarsden

Well it took me forever to actually send the laptop in but once Acer received it the battery was replaced and it was shipped back very quickly. So far it seems to be working just fine. Great job Acer and thanks @ragsak28 and @billsey for you help with this!

billsey

Good news, I glad it worked out for you.