The PC (home use and not for games) is only 8 months old, is under full warranty, but has an annoying defect on the keyboard: the letters (red on a black background, backlit) of some keys are progressively erasing although they are not used in a heavier way than many others (for example the letters "i" and "n" are being erasing, but not the "a" or "m") therefore we cannot speak of "usury" but of a true "factory defect".
Nevertheless, I should send the PC to the repair center in another city to verify the repair under warranty (if their subjective evaluation was "usury" everything would be at my expense), without considering that the practice involves the unavailability of the PC for at least 15 days and the need to eliminate you in advance (saving them in order to be able to restore them later) all confidential data ....
Considering the reputation of the ACER brand, such a defect seems to me a rather serious deficiency, what do you think?
Also, do you have any suggestions to make up for it without having to resort to the repair center?
Thanks.
FAQ & Answers
I used my Nitro 5 for more than 1 and a half years now and haven't seen any fading of letters but the surface looks shinier.
Thank you and have a nice day!
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Contacting a warranty is still the best solution. Another solution is to buy a new keyboard or separate keys to replace those worn out.
Thank you and have a nice day!
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my language is IT and nevertheless I don't think to use those specific keys so much than many others ....
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The only official Acer supplier in IT only supplies full keyboards, on the net I have only found one supplier in Poland with whom I am in contact for specific information.
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The only official Acer supplier in IT only supplies full keyboards, on the net I have only found one supplier in Poland with whom I am in contact for specific information.
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I just got one of these off Amazon recently actually, it's a really nice KB... https://www.amazon.com/dp/B008CXTX7S/?coliid=I176FB2IBNNWV&colid=11DZF74TV7X4M&ref_=lv_ov_lig_dp_it&th=1
I've got the same exact laptop and don't have that problem, I have used my laptop for the last 4 months continually and everyday for at least 6 hours a day with at least 2 hours a day of extensive typing and also using those E, I, O and M keys without any wear. My keyboard is the US English, what keyboard do you have? Is your keyboard the "Italian keyboard"? As I can see the € icon beneath the E key.
I suggest that you send Acer support those exact photos of your AN515-56 keyboard worn keys so that they can see the 'wear/fade of the keys' and ask if they will replace the keyboard with a new keyboard? As and if you only used recommended cleaning agents on this keyboard, the keys wear is not a normal thing after after 8 months but, Acer could refuse warranty and/or replacement due to a consumer showing any signs that they used a cleaning agent (that contained sodium, benzisothiazoline or similar chemicals) as those or any other harsh cleaning agents are not recommended that wil fade these laptops keys? Talk to Acer and see how you go?
As already mentioned I am IT and the keyboard is obviously IT.
Acer saw the photos but wants to see the PC to evaluate!
No, I never used cleaning agents!
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