I've tried using different USB ports, different mouse and keyboards and so on. Nothing seems to work as input. The computer boots up just fine and everything else works. It's just that I have no communication with my computer. I watched a lot of tutorials on YouTube telling me to use the keyboard to fix the mouse and vice versa, but both mouse and keyboard do not work, so I don't know what to do. Does anyone know what I might be able to try?
{Thread was edited to add model name to the title}
FAQ & Answers
Tinkerer
What is your computers model number? As any external keyboard and/or mouse should automatically be installed by Windows default drivers and it should work 100% no matter what manufacturer and/or model it is. Also, what model keyboard and mouse are you trying to connect to your computer? I’m used and using an external keyboard and mouse with my laptop and it works perfectly. Give us more details as its very hard
Tinkerer
I have absolutely no communication with the computer what so ever, all I can do is turn it on and wait on the launcher screen, I can't even log in, I've tested a bunch of different mice and keyboardsStevenGen said:
Tinkerer
Tinkerer
Tinkerer
Have you reset the BIOS or pulled the battery overnight with the AC unplugged ??
Or if the delete key after step 4 ?
1. Turn off the computer.
2. Disconnect all cables including Power.
3. Then press & hold power button for 20 seconds.
4. Later reconnect all cables and power on the unit.
5. When you power on, immediately start tap the DEL key.
6. That should get into BIOS. Press F9 , Enter and F10, Enter
Tinkerer
Tinkerer
Tinkerer
Tinkerer
https://support.microsoft.com/en-us/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d